Fernanda Luce

• Assisted customers by providing menus, explaining daily specials, and addressing queries about menu items.
• Implemented proper dining area set-up procedures to prepare for service, including arranging silverware, condiments, and napkins.
• Demonstrated exceptional customer service while accurately inputting orders into POS system.
• Trained in wine and liquor service, enhancing guest experiences positively.
• Offered comprehensive assistance to guests by effectively communicating details regarding the menu, providing personalized suggestions, and swiftly processing their orders.
• Maintained professionalism while interacting with patrons to promote inquiries and order placements.

• Facilitated customer reservations for many NOBU locations through phone and online platforms.
• Managed updates to reservation records, availability, rates and other data in the computer system.
• Promoted positive customer relations through the provision of excellent service to patrons.

Server training was in progress but moved to Dallas for a few months before Austin.

• Ensured customers met age requirements by carefully checking their identification.
• Served and attended to a high number of customers daily while consistently providing outstanding service.
• Accurately processed payments for bottle service orders.
• Performed consistent inventory audits for supplies utilized throughout bottle service shifts.
• Prepared impressive VIP bottle service kits consisting of garnishes, mixes, and bottles to engage with guests.
• Delivered VIP bottle service in an upscale environment, serving large guest parties and celebrity clientele.

• Legacy Food Hall is a three-story, 55,000+-square-foot space with more than 20 curated food stalls and 5 full-service bars with live music, brewery and other events held here.
• Served as a VIP server for various occasions, including concerts, events, company buyouts, and holiday celebrations.
• Knowledge of cocktails, spirits and wine available.
• Suggested and provided alcoholic beverages to customers during peak times.

• Handled the regular monitoring of inventory for cannabis products and supplies.
• Developed and maintained relationships with vendors to ensure quality product selection.
• Conducted daily sales reports to track progress against goals.
• Trained new budtenders on proper customer service, product knowledge, and store policies and procedures.
• Created promotional materials such as flyers, posters, banners. to advertise sales events or new products.
• Performed opening and closing duties such as counting cash drawers, setting alarms.