Fernanda Paola Villarreal

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Informed customers about special promotions and provided detailed information for various products.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Responded to customer requests for products, services, and company information.
• Participated in team meetings and training sessions to stay informed about product updates and changes.

1. – Coordination and supervision of schedule for the employers.

2. - Verification of the fulfillment of the made chronogram

3. - Monthly Reports of sales

4. - Elaboration of monthly product Information in the Duty Free

5. - Reception of Merchandise, several international destinies

• Welcomed and greeted customers, answered questions and provided excellent customer service to contribute to memory-making experience.
• Performed cash handling duties, provided change and balanced money at end of shift.
• Ride and Game Operator
• Maintained clean and safe work environment and monitored immediate area and surroundings for trash and debris.

• Assisted in creating written, video and image content for marketing channels.
• Scheduled social media postings to advertise products and generate site traffic.
• Implementation and development of Events.Ceremonial and Protocol of events.
• Customer Service and Public Relations
• Helped with planning and hosting of marketing events.
• Contributed to mock-ups, email campaigns, and social media content.

• Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
• Negotiated, facilitated, and managed real estate transactions.
• Communicated with clients to understand property needs and preferences.
• Maintained connections with clients to encourage repeat business and referrals.