Fernando Beltran
Santa Clarita,CA
Summary
Worked with the Jack In The Box company since 1992. Accomplished Manager at Jack in the Box, accomplished in strategic planning and operations management, significantly exceeding revenue targets through effective team leadership and customer service excellence. Skilled in complex problem-solving and staff training, ensuring optimal performance and satisfaction. Demonstrated success in workforce management and budget control, fostering a culture of achievement and growth.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Manager
Jack in the Box
09.1992 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Education
William S. Hart High School
Newhall, CASkills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Management
- Strategic Planning
- Staff Training and Development
- Operations Management
- Sales Techniques
- Schedule Preparation
- Workforce Management
- Negotiation
- Budget Control
- Customer Service
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Certification
- CM - Certified Manager Certification
- Sale Records
- Training
Timeline
Manager
Jack in the Box
09.1992 - Current
William S. Hart High School
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