Fernando De Luna
Mission,TX
Summary
Dynamic and results-driven professional with extensive experience in customer service and team leadership at Chic-Fil-A. Proven track record in cash handling and loss prevention, enhancing operational efficiency and customer satisfaction. Recognized for training new staff and streamlining processes, contributing to a positive shopping environment and improved sales performance.
Overview
2
2
years of professional experience
Work History
Cashier Team Lead
Stripes Gas Station
Mission, TX
06.2025 - 10.2025
Cashier
Mc Donals
Mission, TX
05.2024 - 01.2025
- Facilitated smoother checkout process, trained new employees on POS systems.
- Implemented loss prevention strategies, reducing instances of theft at checkout.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Contributed to significant decrease in queue times by streamlining checkout process.
Foundation Helper
Sub- Contractor
Mission, TX
05.2023 - 08.2023
- Supported daily operations by coordinating foundation project schedules and resource allocation.
- Assisted in maintaining compliance with safety regulations and quality standards on-site.
- Collaborated with team members to streamline workflow processes and enhance efficiency.
- Conducted regular inventory assessments to ensure availability of necessary materials and tools.
- Engaged in training sessions to improve knowledge of construction techniques and safety protocols.
- Resolved minor issues proactively, contributing to a smooth operational flow on-site.
- I had lifted heavy matireals and lifting it to place it to the top of the truck
Cashier
Chic-Fil-A
Mission, TX
10.2023 - 02.2024
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Collaborated with team members to ensure smooth operations during peak hours.
- Assisted in inventory management by restocking supplies as needed throughout shifts.
- Adhered to safety and sanitation guidelines to ensure compliance with health regulations.
- Trained new staff on cash handling procedures and customer service expectations.
- Contributed to teamwork by participating in daily briefings and strategy sessions for improved service delivery.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Developed rapport and fostered brand loyalty by offering personalized service.
- Enhanced customer service experience by efficiently processing purchases and returns.
- Boosted team efficiency, shared best practices in cash handling and customer interaction.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Increased sales of promotional items by informing customers about current offers.
- Improved efficiency, organized checkout area for optimal workflow.
- Enhanced shopping experience, provided product information and location assistance.
- Supported marketing initiatives by setting up and maintaining promotional displays.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
Education
Welding
Southern Careers Institute
TX12.2025
High School Diploma - Welding
Palmview High School
Mission, TX05.2025
Skills
Customer service
Team leadership
Problem-solving
Cash handling
Positive attitude
Punctual and reliable
Flexible schedule
Store opening and closing
Product restocking
Heavy lifting
Product knowledge
Opening and closing procedures
Workflow coordination
Team collaboration
Merchandise stocking
Shift scheduling
Policy enforcement
Safety rules
Loss prevention
Languages
Spanish
Native or Bilingual
Timeline
Cashier Team Lead
Stripes Gas Station
06.2025 - 10.2025
Cashier
Mc Donals
05.2024 - 01.2025
Cashier
Chic-Fil-A
10.2023 - 02.2024
Foundation Helper
Sub- Contractor
05.2023 - 08.2023
Welding
Southern Careers Institute
High School Diploma - Welding
Palmview High School