Fernando Galeno-Gonzalez
South Gate,CA
Summary
Dedicated Front End Supervisor well-versed in satisfying customers with exceptional service and support. Accurate and efficient in handling money, assigning tasks and maintaining customer areas. Prepared to bring years of experience to dynamic new position.
Overview
4
4
years of professional experience
Work History
Front End Team Lead
Walmart
03.2021 - 10.2023
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Created employee schedules to align coverage with forecasted demands.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Trained team members in successful strategies to meet operational and sales targets.
- Maintained accurate records of sales and financial transactions.
- Utilized store analytics to identify areas of improvement in customer experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Cashier
Target
09.2019 - 01.2021
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Learned duties for various positions and provided backup at key times.
- Assisted customers with returns, refunds and resolving transaction issues.
- Monitored self-checkout systems and provided help in resolving complex problems.
Education
South East High School
South Gate, CA06.2018
Skills
- Team leadership
- Problem-solving abilities
- Customer Service
- Cash Counting
- Team Supervision
- Conflict Management
- Effective Planning
- Follow oral and written instructions
- Handle confidential information
- Read, write, and speak English and Spanish
- Friendly and Helpful
Timeline
Front End Team Lead
Walmart
03.2021 - 10.2023
Cashier
Target
09.2019 - 01.2021
South East High School
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