Fernando Lopez
El Paso,TX
Summary
Experienced sales representative with a strong background in customer service, relationship building, and tailored sales strategy. Skilled at identifying customer needs, recommending the right solutions, and driving upsells to support revenue growth.
Overview
2
2
Languages
10
10
years of professional experience
Work History
Sales Representative
Spectrum
El Paso, TX
10.2022 - 10.2026
- Sold Spectrum internet, video, phone, and mobile services to new customers.
- Built rapport with customers to enhance satisfaction and drive sales growth.
- Employed tailored sales methods to successfully sell and upsell services to new and existing customers.
- Explained Spectrum plans, pricing, and equipment options to customers.
- Recommended bundled Spectrum packages aligned with customer needs to maximize value.
- Listened to customer needs and matched the best products and services.
Manager
Whataburger
El Paso, Texas
12.2019 - 10.2022
- Directed restaurant operations through daily service and shift handoffs.
- Managed inventory counts, ordered supplies, and rotated stock to ensure product availability.
- Oversaw cash control, streamlined register procedures, and prepared deposits for accurate financial handling.
- Trained crew members on service expectations and kitchen procedures to support consistent execution.
- Monitored food safety, sanitation, and quality control practices across restaurant operations.
- Resolved guest concerns and maintained responsive, friendly service standards.
- Recruited and hired qualified candidates to fill open roles and support staffing needs.
- Facilitated team meetings and conducted coaching sessions to enhance performance and accountability.
Team Leader
Whataburger
El Paso, Texas
03.2018 - 12.2019
- Led Whataburger shift teams across front counter, drive-thru, and kitchen stations.
- Trained new team members on guest service, food safety, and restaurant procedures.
- Trained and supported team members to enhance motivation and alignment with objectives.
- Empowered team members to drive customer satisfaction and loyalty, contributing to retention and growth.
- Earned leadership position due to strong work ethic and commitment to exceptional customer service.
Team Member
Whataburger
El Paso, TX
03.2017 - 03.2018
- Assisted guests at front counter and drive-thru while accurately processing orders to enhance customer satisfaction.
- Managed cash register operations and handled payment transactions with accuracy.
- Processed customer payments through cash register with care and accuracy.
- Monitored and replenished stock levels for condiments, packaging, and kitchen supplies to ensure smooth operations during peak hours.
- Prepared Whataburger menu items in line with food safety and quality standards.
- Completed opening, closing, and shift responsibilities according to Whataburger procedures.
- Implemented proactive strategies to streamline daily operations and consistently meet job expectations.
Education
Some College (No Degree) - Dental Hygiene
El Paso Community College
El Paso, TX10-2026
Skills
- Sales strategy
- Customer service and support
- Relationship building
- Bilingual communication
- Leadership skills
- Team collaboration
- Adaptability
- Problem solving
Languages
English
Professional
Spanish
Professional
Timeline
Sales Representative
Spectrum
10.2022 - 10.2026
Manager
Whataburger
12.2019 - 10.2022
Team Leader
Whataburger
03.2018 - 12.2019
Team Member
Whataburger
03.2017 - 03.2018
Some College (No Degree) - Dental Hygiene
El Paso Community College