Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Websites
Affiliations
References
Timeline
Generic

Fernando Mairena

Richmond,TX

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Ambitious, career-focused job seeker, anxious to obtain an Intern position as an Electrical Engineer to help launch career while achieving company goals.

Overview

6
6
years of professional experience

Work History

Student Account Representative

Houston Community College System
Houston, TX
03.2023 - Current
  • Provided customer service to students and parents regarding account information.
  • Researched and resolved student inquiries in a timely manner.
  • Improved payment accuracy by 15%
  • Processed student payments, refunds, and adjustments accurately.

Checker

HEB Grocery Store
Richmond, TX
03.2018 - 05.2022
  • Checked prices and product codes of goods against invoices, receipts, or other documents to verify accuracy. Often took approximately 500 payments per shift
  • Scanned items to ensure correct pricing and identification of products.
  • Maintained a neat, organized checkout area by cleaning shelves, counters, bags and equipment throughout shift, leading to an increase of customer satisfaction by 50% according to customer reviews.
  • Responded to customers' questions regarding store policies and services.
  • Provided excellent customer service during all interactions with customers.
  • Helped process returns and exchanges quickly while following company procedures.

Education

Bachelor of Science - Electrical Engineering

University of Texas At Tyler
Tyler, TX

Skills

  • Performance Tracking
  • Client Retention Strategies
  • Report Writing
  • Paperwork Processing
  • AutoCAD
  • Fusion 360
  • Collaboration and Teamwork
  • Schematics understanding
  • Technical Writing

Accomplishments

  • Cum Laude class of 2021 for William B. Travis High school

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Affiliations

  • Volunteer Tutor
  • Fantasy Writer
  • Youtube Tutoring Channel

References

References available upon request.

Timeline

Student Account Representative

Houston Community College System
03.2023 - Current

Checker

HEB Grocery Store
03.2018 - 05.2022

Bachelor of Science - Electrical Engineering

University of Texas At Tyler

Similar Profiles

CREATE PROFILE
Fernando Mairena