FERNANDO MONTALVO
Ocala
Summary
Highly organized and dependable professional with extensive experience in administrative support, personnel coordination, documentation, and customer service. Proven ability to maintain confidential records, communicate effectively with diverse individuals, and manage multiple priorities with accuracy and professionalism. Recognized for integrity, attention to detail, problem-solving, and a strong commitment to providing outstanding support in a team-oriented environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Owner / Operations Manager
FamilyForge Studio LLC
Ocala, FL
01.2026 - Current
- Managed daily business operations, overseeing customer communication, scheduling, invoicing, and order fulfillment to ensure smooth workflow.
- Coordinate production timelines and deliver high-quality custom products.
- Resolved customer concerns, delivering exceptional service to enhance customer satisfaction and loyalty.
- Maintained business records systematically.
Joint Fire Support NCO (13F)
U.S. Army
01.2021 - 02.2026
- Coordinated training and administrative requirements to enhance unit preparedness and effectiveness.
- Supervised Soldiers, ensuring compliance with policies and timely completion of tasks.
- Ensured personnel accountability and managed sensitive documentation to maintain operational readiness.
- Prepared reports and communicated with multiple departments.
Production Manager
Ridgway Roof Truss Company
07.2019 - 12.2020
- Supervised over 150 employees, leading hiring and onboarding processes to enhance team integration.
- Maintained production records while coordinating daily operations to ensure seamless workflow.
- Streamlined workflow processes and upheld quality standards to support production efficiency.
Budget Administrator
Puerto Rico Army National Guard
12.2017 - 06.2019
- Audited documentation and prepared detailed reports for leadership to support informed decision-making.
- Processed payroll and maintained accurate financial records to ensure timely and precise compensation.
- Assisted personnel with pay and administrative issues while ensuring confidentiality to uphold trust and compliance.
Education
Master of Science - Game Design
Full Sail University
Winter Park, FL12-2026
Bachelor of Science - Game Art
Full Sail University
Winter Park, FL01-2025
Skills
- Operations oversight
- Process optimization
- Financial management
- Strategic planning
- Team leadership
- Client engagement
- Customer service
- Administrative support
- Records management
- Microsoft Office
- Problem solving
- Verbal and written communication
- Relationship building
- Appointment scheduling
Certification
- Secret Security Clearance (Former)
- U.S. Army Veteran
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Owner / Operations Manager
FamilyForge Studio LLC
01.2026 - Current
Joint Fire Support NCO (13F)
U.S. Army
01.2021 - 02.2026
Production Manager
Ridgway Roof Truss Company
07.2019 - 12.2020
Budget Administrator
Puerto Rico Army National Guard
12.2017 - 06.2019
Master of Science - Game Design
Full Sail University
Bachelor of Science - Game Art
Full Sail University