Fernando Rodriguez
Houston,TX
Summary
Team-oriented Retail Sales Associate recognized for generating consistent personal sales accomplishments. Dedicated to listening to customer needs and preferences, expertly matching products and driving loyalty. Brings in-depth knowledge of product use and care requirements. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Retail Sales Representative
MarketSource
Pasadena, TX
09.2018 - Current
- Assisted customers with selecting merchandise based on their individual requirements.
- Operated cash registers to process payments from customers.
- Provided customer service by answering product related questions in a timely manner.
- Upsold additional products when appropriate to increase store revenue.
- Tracked inventory levels through use of POS system and communicated low stock issues to supervisor.
- Coordinated with other departments for smooth functioning of operations.
- Attended weekly team meetings to discuss sales goals and strategies.
- Demonstrated knowledge of promotions, discounts and loyalty programs.
- Conducted price comparisons between competitors for certain products.
- Prepared reports on daily sales activities for management review.
- Assisted with training new employees on retail processes and procedures.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
Assistant Shift Manager
El Jardin Mexican Restaurant
Houston, Texas
06.2015 - 08.2018
- Ensured compliance with all safety regulations and policies.
- Resolved customer complaints promptly and professionally.
- Monitored inventory levels, restocked items as needed, and placed orders when necessary.
- Performed daily opening and closing duties including setting alarms and counting cash drawers.
- Maintained cleanliness standards in both front-end checkout areas as well as backroom storage areas.
- Provided excellent customer service by responding quickly to inquiries or requests from customers.
Subway Team Member
SUBWAY®Restaurants
Houston, TX
06.2013 - 02.2014
- Assisted customers with product selection and ordering process.
- Provided customer service support to ensure satisfaction.
- Received, processed, and stocked merchandise in accordance with store policies.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Operated cash registers to process payments from customers.
- Maintained a clean and organized work area throughout shift.
- Collaborated with team members to maximize productivity and efficiency.
Education
Bachelor of Arts - Communications
University of Houston
Houston, TX08-2022
Associate of Arts - Communications
San Jacinto College District
Pasadena, TX12-2019
Skills
- Customer Engagement
- Store maintenance
- Brand Awareness
- Product Promotions
- Goal attainment
- Teamwork and Collaboration
- Conflict Resolution
- Retail merchandising expertise
- Relationship Building
- Fluent in Spanish
- Cash Handling
- Problem-Solving
- Time Management
- Professional Appearance
Affiliations
- Like to go to the gym. I like that it makes me feel accomplished and goal oriented.
- I am beginning to learn to play guitar. It is something I always wanted to learn and did not want to live with the regret of never learning.
Languages
Spanish
Native/ Bilingual
Accomplishments
- Multiple Time number one sales representative of the district
- Was announced as part of the Aspire program. An exclusive program designed to refine business acumen and leadership skills for next level growth.
References
References available upon request.
Timeline
Retail Sales Representative
MarketSource
09.2018 - Current
Assistant Shift Manager
El Jardin Mexican Restaurant
06.2015 - 08.2018
Subway Team Member
SUBWAY®Restaurants
06.2013 - 02.2014
Bachelor of Arts - Communications
University of Houston
Associate of Arts - Communications
San Jacinto College District
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