Fernando Soto Quijano
Houston,TX
Summary
With over 7 years of retail experience, encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
Asset Protection Investigator
Burlington Stores
10.2019 - 09.2021
- Created a presence and culture within stores to reduce shortage and external theft
- Investigated employees for potential internal theft
- Reviewed CCTV footage and partnered with DAPM and local police department when necessary
- Partnered with Assistant Manager/Store Manager on confidential cases/sensitive information
- Reported known thefts and recoveries in our Theft/Recovery Management system
- Partnered with store leadership on wins and opportunities on shortage related actions, policies and procedures
Sales Floor Supervisor
Burlington Stores
02.2021 - 01.2022
- Accountable for floor merchandising within the store and in charge of reflowing when necessary at a high level
- Opened and closed the store as necessary
- Counting cash at the beginning and end of business day
- Held associates accountable for opportunities, celebrated wins and coached in the moment as necessary
- Assisted in checking out customers as needed
- Provided excellent customer service and led by example for associates
- Coached, worked with, and trained associates assigned to work on the floor for merchandising
- Assisted with responsibilities for Store Management as needed
Customer Service Supervisor
Burlington Stores
01.2022 - 10.2022
- Accountable for maintaining FOH standards and cleanliness as well as training and coaching cashier associates at a high level
- Opened and closed the store as necessary
- Counting Cash at the beginning and end of business day
- Held associates accountable for opportunities, celebrated wins and coached in the moment as necessary
- Assisted in checking out customers as needed
- Provided excellent customer service and led by example for associates
- Leading by example through Promoting the Burlington Loyalty Program and advertising the Burlington Credit Card to customers
- Responsible for maintaining layaways and the store layaway area
- Worked in tandem with the Receiving Supervisor to optimize store operations
- Assisted with responsibilities for Store Management as needed
Operations Service Manager
Burlington Stores
10.2022 - 02.2025
- Held Customer Service Supervisor and Receiving Supervisor accountable for FOH and BOH standards
- Managed weekly payroll to maintain store/district under budget
- Assisted in hiring, coaching, developing associates to be better leaders
- Assisted the DM with needs within our district as needed
- Assisted SM in maintaining store along the Burlington standard
- Assisted in managing and editing the weekly schedule as needed
- Made decisions that would benefit the business overall
Retail Associate
Ross Dress for Less
06.2017 - 09.2019
- Cleaned shelves, tables and counters
- Adhered to all store procedures and policies
- Accurately completed cash transactions
- Watched for, recognized and prevented security risks
- Served multiple customers at once in a fast paced environment
Education
Associate of Arts - Psychology
Houston Community College
Houston, TX05-2021
Skills
- Video monitoring
- Physical security
- Incident reporting
- Customer service
- Critical thinking
- Active listening
- Visual merchandising
- Time management
- Problem-solving abilities
- Positive attitude
Languages
English
Native or Bilingual
Spanish
Professional Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Operations Service Manager
Burlington Stores
10.2022 - 02.2025
Customer Service Supervisor
Burlington Stores
01.2022 - 10.2022
Sales Floor Supervisor
Burlington Stores
02.2021 - 01.2022
Asset Protection Investigator
Burlington Stores
10.2019 - 09.2021
Retail Associate
Ross Dress for Less
06.2017 - 09.2019
Associate of Arts - Psychology
Houston Community College
Similar Profiles
Bhumika PatelBhumika Patel
Sales Associate at Burlington StoresSales Associate at Burlington Stores
Todd AbramsTodd Abrams
Regional Vice President South and Central Florida at Burlington StoresRegional Vice President South and Central Florida at Burlington Stores
Daniel TuohyDaniel Tuohy
District Asset Protection Manager at Burlington StoresDistrict Asset Protection Manager at Burlington Stores