FERQUANZA HAMILTON
Orlando,FL
Summary
Highly organized administrative and healthcare operations professional with 15+ years of experience supporting high-volume medical facilities and financial service offices. Experienced in client intake, records management, scheduling, data entry, and documentation compliance. Proven ability to manage sensitive information, maintain organized records, and support daily office workflows in fast-paced environments. Experienced with Microsoft Office Suite and electronic medical record systems including Epic and Point Click Care. Known for professionalism, accuracy, and strong client service.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Legacy Financial Tax Service
12.2025 - Current
- Provided administrative support for daily tax preparation and financial service operations.
- Manage client document verification, and appointment scheduling.
- Maintain organized digital and paper filing systems for confidential financial records.
- Utilize Microsoft Office Suite to maintain accurate documentation and client records.
- Communicate with clients regarding documentation requirements and appointment updates.
- Managed approximately 30 incoming calls, emails and faxes per day from customers
Administrative Assistant
Beyond Tax Services
10.2019 - 12.2024
- Supported daily office operations including client scheduling, document intake, and administrative workflow management.
- Processed and verified high volumes of client documentation during peak seasons.
- Maintained confidential financial records and organized tax preparation files.
- Assisted with forms, document preparation, and appointment coordination.
- Managed approximately 50 or more incoming calls, emails and faxes per day from customers
Patient Care Technician (PCT)
UF Health Shands Hospital
07.2014 - 10.2019
- Provided patient care support in a high-volume hospital environment while maintaining accurate documentation in Epic EMR systems.
- Assisted with patient admissions, intake documentation, and discharge coordination.
- Maintained strict HIPAA compliance when handling confidential patient information.
- Supported needs of 100+ patients in hospital setting
Certified Nursing Assistant (CNA)
Gainesville Health & Rehabilitation Center
10.2009 - 07.2014
- Provided direct patient care while supporting daily healthcare operations.
- Maintained patient charts and assisted with medical record documentation.
- Supported patient processes and care coordination.
- Supported needs of 90+ residents under long-term care.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
Education
High School Diploma -
Glade Central High
Belle Glade, FL05.2006
Skills
- Administrative Operations
- Client intake management
- Data Entry & Records Management
- Appointment scheduling
- Documentation & File Management
- Customer Service & Client Relations
- HIPAA Compliance
- Office operations support
Accomplishments
- Handled over 50 or more customer inquiries on a daily basis.
- Data Reporting - Compiled statistical data, such as patient admissions, discharges, deaths, births and types of treatment given.
- Scheduling - Communicated with patients through phone, fax, email and in person to schedule appointments and answer inquiries.
- Data Entry - Reviewed and updated client correspondence files and scheduling database.
- Training - Responsible for training all new employees to ensure continued quality of customer service.
Certification
- Certified Nursing Assistant (CNA)
- Patient Care Technician (PCT)
- CPR / BLS Certification
Timeline
Administrative Assistant
Legacy Financial Tax Service
12.2025 - Current
Administrative Assistant
Beyond Tax Services
10.2019 - 12.2024
Patient Care Technician (PCT)
UF Health Shands Hospital
07.2014 - 10.2019
Certified Nursing Assistant (CNA)
Gainesville Health & Rehabilitation Center
10.2009 - 07.2014
High School Diploma -
Glade Central High
TECHNOLOGY
- Microsoft Office Suite
- Epic EMR
- PointClickCare