Kofi Sarkodie Kankam
Meriden,CT
Summary
Proven leader and efficient cashier at Pennywise, adept in customer service and money handling, enhanced operational workflows by over 30%. Demonstrates exceptional organizational abilities and professionalism, fostering positive customer and vendor relationships through effective communication and empathy. Committed and hardworking [Job Title] with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.
Overview
4
4
years of professional experience
Work History
Cashier
Pennywise
04.2023 - 02.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Assisted customers with returns, refunds and resolving transaction issues.
Business Manager
Self Employed Services
09.2019 - 03.2023
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Negotiated contracts with suppliers and vendors, securing favorable terms for the company while maintaining strong relationships.
Education
Bachelor of Science - Finance
Central University College
Ghana, West Africa07.2011
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Money Handling
- Reliability and punctuality
- Professionalism and Courtesy
- Organizational abilities
- Written and verbal communication
Timeline
Cashier
Pennywise
04.2023 - 02.2024
Business Manager
Self Employed Services
09.2019 - 03.2023
Bachelor of Science - Finance
Central University College
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