Annabel Castillo García
Bangor,ME
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist
Albert Eyecare
06.2026 - Current
- Greeted patients, managed front desk flow, and maintained welcoming reception area.
- Answered multi-line phones, routed calls, and relayed messages to appropriate staff.
- Scheduled appointments, confirmed visits, and updated calendar changes with accuracy.
- Collected patient information, verified insurance and secured confidential records.
- Processed insurance details, copied identification, and prepared intake paperwork.
- Translated for non-English speaker patients
Administrative Assistant
W.A Beans & Son's
08.2025 - 02.2026
- Processed incoming calls, emails, and correspondence with accurate, timely responses.
- Organized filing systems, records, and documents for easy retrieval and compliance.
- Prepared invoices, purchase orders, and routine administrative paperwork with attention to detail.
- Supported office staff with data entry, scheduling, and general clerical tasks.
- Provided excellent customer service while cashing out customers and vendors
Dispatcher
One Stop Home Repair
05.2024 - 01.2025
- Scheduled repair appointments and coordinated technician availability to maintain daily service flow.
- Answered customer calls and resolved scheduling changes with clear, professional communication.
- Prioritized incoming service requests based on urgency, location, and technician skill set.
- Managed over 50 workers' schedules every day and ran daily meetings
- Coordinated route assignments to reduce travel time and improve technician productivity.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Provided live interpretation for non-English speaking field workers
- Efficiently acquired permits from the city for upcoming projects
Education
Bachelor of Arts - English
University of Maine
Orono, ME05-2024
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Quickbooks
- Data entry
- Multitasking and organization
- Fluent in Spanish and English
- Problem-solving
Timeline
Front Desk Receptionist
Albert Eyecare
06.2026 - Current
Administrative Assistant
W.A Beans & Son's
08.2025 - 02.2026
Dispatcher
One Stop Home Repair
05.2024 - 01.2025
Bachelor of Arts - English
University of Maine