Fidel Delgado
Lodi,CA
Summary
Dynamic Department Manager at Lowe’s with a proven track record in staff management and customer service excellence. Enhanced team productivity through effective training and mentoring, while implementing inventory management practices that reduced waste. Skilled in problem-solving and decision-making, consistently achieving departmental goals and improving customer satisfaction.
Overview
6
6
years of professional experience
Work History
Department Manager
Lowe’s
Salt Lake City, UT
09.2021 - 11.2022
- Managed daily operations to ensure efficient workflow and adherence to company policies.
- Developed team schedules to optimize resource allocation and meet departmental goals.
- Trained new staff on operational procedures, enhancing overall productivity and performance.
- Implemented inventory management practices to maintain stock levels and reduce waste.
- Conducted regular team meetings to communicate objectives and improve collaboration.
- Evaluated employee performance and provided constructive feedback for continuous improvement.
- Collaborated with cross-functional teams to streamline processes and enhance service delivery.
- Resolved customer inquiries swiftly, improving satisfaction and fostering positive relationships.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Established clear performance expectations for staff members which led to increased accountability.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
- Led a team of professionals to consistently achieve or exceed performance targets.
Forklift/ Reach Truck Operator
DHL Supply Chain
11.2020 - 09.2021
- Operated reach truck to efficiently transport and organize inventory within warehouse environment.
- Conducted regular safety checks on equipment to ensure compliance with operational standards.
- Assisted in loading and unloading shipments, maintaining accuracy in inventory counts.
- Collaborated with team members to optimize workflow and improve overall productivity.
- Utilized warehouse management system for tracking inventory movements and updates.
- Implemented safe lifting techniques to minimize workplace injuries and enhance efficiency.
- Monitored stock levels to proactively address potential shortages or discrepancies.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Participated in regular safety meetings, staying up-to-date on best practices for reach truck operation.
- Assisted with training new employees on reach truck operation and best practices in warehouse settings.
Cellar Operator II
Woodbridge Winery
04.2019 - 10.2019
- Operated winery equipment for fermentation and aging processes, ensuring quality control standards were met.
- Monitored and recorded fermentation progress using specialized software systems.
- Conducted routine maintenance on cellar equipment to enhance operational efficiency.
- Assisted in blending and bottling processes, maintaining consistency across product lines.
- Collaborated with team members to troubleshoot issues during production runs, promoting effective communication.
- Implemented safety protocols within the cellar environment to minimize risks and ensure compliance.
- Trained new staff on standard operating procedures for equipment usage and safety practices.
- Participated in inventory management tasks, accurately tracking wine stock levels and supplies.
- Monitored environmental conditions within the cellar space to maintain optimal temperature levels for wine aging and preservation efforts.
- Reduced waste during racking operations by carefully transferring wine between vessels without excessive spillage or oxidation.
- Assisted with bottling procedures to ensure a smooth process from start to finish while minimizing product loss.
- Ensured timely completion of assigned tasks during critical periods such as harvest, blending, and bottling.
- Optimized production efficiency with routine equipment maintenance and cleaning.
- Maximized cellar organization by effectively arranging barrels, tanks, and other storage containers for easy access.
- Supported quality control efforts by participating in routine sensory evaluations of wines to ensure consistency and adherence to desired flavor profiles.
Sales Specialist
Lowe’s
Lodi, CA
03.2018 - 05.2019
- Assisted customers in selecting products, enhancing overall shopping experience.
- Executed merchandising strategies to optimize product displays and drive sales.
- Collaborated with team members to maintain inventory accuracy and availability.
- Provided knowledgeable recommendations on home improvement projects and products.
- Monitored stock levels and coordinated restocking efforts to minimize shortages and delays.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Leveraged point-of-sale systems for efficient transaction processing and customer service.
- Addressed customer inquiries and resolved issues to ensure satisfaction and loyalty.
- Trained new staff on company policies, product knowledge, and customer engagement techniques.
- Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
- Provided first-rate service to all customers and potential customers.
Pain Associate
Home Depot
Lodi, CA
03.2017 - 07.2018
- Assisted customers with paint selection, providing product knowledge and color matching expertise.
- Operated mixing machines to prepare custom paint colors according to customer specifications.
- Maintained organized paint department, ensuring products were stocked and displays were appealing.
- Collaborated with team members to streamline inventory processes, enhancing efficiency in stock management.
- Demonstrated safe handling of hazardous materials, adhering to company safety protocols at all times.
- Educated customers on proper application techniques and tools for optimal painting results.
Education
High School Diploma -
Lodi High
Lodi, CA05.2017
Skills
- Customer service
- Staff management
- Team leadership
- Team supervision
- Problem-solving
- Training and mentoring
- Task delegation
- Decision-making
- Safety and security
- Customer engagement
- Goals and performance
- Retail management
- Flexible schedule
- Work planning and organization
- Personnel training and development
- Staff development
- Coaching and mentoring
- Loss prevention
- Sales reporting
- Training and development
- Order management
Languages
Spanish
Full Professional
Timeline
Department Manager
Lowe’s
09.2021 - 11.2022
Forklift/ Reach Truck Operator
DHL Supply Chain
11.2020 - 09.2021
Cellar Operator II
Woodbridge Winery
04.2019 - 10.2019
Sales Specialist
Lowe’s
03.2018 - 05.2019
Pain Associate
Home Depot
03.2017 - 07.2018
High School Diploma -
Lodi High