Fidelina Esteban
Marietta,GA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level dental position. Ready to help team achieve company goals.
Offering more than 3 years experience in preventive dental care. Skilled in developing oral health programs and patient education programs. Patient-focused and quick to build long-term relationships with patients and colleagues. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Hostess and Expo Leader
L On North
113 N Park Square, Marietta, GA 30060
04.2020 - Current
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Created and executed promotional strategies for events to hit attendee targets.
- Helped organize and manage successful events with attendance of over 30 people.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Answered customer questions about hours, seating, and menu information.,
- Checked in with servers to confirm preparedness before seating customers.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Accommodated special seating requests for guests to enhance satisfaction.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Advised customers about special offerings and menu items to help drive sales.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Backed up servers by checking on tables and retrieving items for guests.
Education
Associate of Science - Dental Hygiene
Chattahoochee Technical College
Marietta, GA05.2023
Skills
- Complaint Handling
- Team Support
- Guest Engagement
- Patient Education
- Customer Service
- Performance Improvement
- Cleaning and Sanitation
- Interactive Communication Skills
- Patient Safety Proficiency
- Patient Relationship Building
Accomplishments
- Improved exam room setup and breakdown, improving overall efficiency 100%.
- Improved patient education by working with dentists to create patient education program covering general dental hygiene and post-surgical care.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Educated patients about treatments to reduce anxiety and reluctance to treatment.
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Hostess and Expo Leader
L On North
04.2020 - Current
Associate of Science - Dental Hygiene
Chattahoochee Technical College