FILOMENA ESTELA ARNOLD
Houston,TX
Summary
Compassionate Clinical Medical Assistant skilled in delivering patient-centered care through effective communication and conflict resolution. Managed patient records while ensuring compliance with HIPAA regulations and infection control standards, contributing to safe clinical environments. Supported operational efficiency in urgent care and hospital settings, enhancing overall patient experience.
Overview
1
1
year of post-secondary education
2
2
years of professional experience
Work History
Customer Service Representative
N/A
Houston, Texas
09.2024 - 09.2026
- Answered customer inquiries, delivering accurate information about products and services to enhance customer understanding.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved customer complaints through calm, professional communication, ensuring customer satisfaction and loyalty.
- Explained policies, procedures, and product information, clarifying customer concerns and facilitating informed decision-making.
- Maintained customer records and followed company service standards.
- Responded to customer calls and emails to provide assistance.
Education
Certified Medical Assistant - CMA
1st Class Learning Center
09.2025 - 09.2026
Skills
- Customer support
- CRM Software
- Record Keeping
- Client Onboarding
- Customer Needs Assessment
- Crisis Management
- Billing Knowledge
- Regulatory Knowledge
- Microsoft Excel
- Effective communication
- Conflict resolution
- Calendar Management
- Patient education
Timeline
Certified Medical Assistant - CMA
1st Class Learning Center
09.2025 - 09.2026
Customer Service Representative
N/A
09.2024 - 09.2026