Naomi Agyen
Silver spring,MD
Summary
Dynamic and results-driven Financial Management graduate (M.S.) with over 8 years of success in leadership and client advisory roles. Expertise in guiding small businesses and individual clients toward effective professional development and sound investment decisions, fostering partnerships built on financial accountability and transparency. Proven ability to drive sales growth, optimize market strategies, and adapt to evolving market demands through collaborative teamwork. Committed to delivering impactful results while excelling in market analysis, strategic planning, and client relationship management within fast-paced environments.
Overview
17
17
years of professional experience
Work History
Market Manager
Capital One Bank
05.2022 - 10.2025
- Lead team on day to day operations of the branch to optimize performance and mitigate risk
- Coach and develop talent to drive exceptional customer service
- Oversee branch maintenance, performance and growth within the market priorities
Branch Ambassador
Capital One Bank
03.2011 - 05.2022
- Assist customers with Deposits/ Withdrawals and basic bank transactions
- Effectively follow and execute regulatory compliance to mitigate risk and loss
- Train and lead new hired ambassadors
- Assist and educate customers on digital transactions via IPAD/Cell Phone
Senior Sales Associate
PNC Bank
05.2008 - 12.2009
- Created strategies to develop and expand sales and services of personal and small business clients.
- Partnered with other line of business associates to provide innovative solutions for customers
- Assisted clients in developing, borrowing and lending needs
- Opened accounts with a needs-based approach to deepen customers' relationships.
Education
Master of Science - Financial Management
University of Maryland University College
12.2017
Bachelor of Science - General Biology
University of Maryland College Park
12.2010
Skills
- Team leadership
- Proficiency in proprietary policy controls
- Analytical problem-solving skills
- Financial analysis expertise
- Expertise in Microsoft Office applications
Timeline
Market Manager
Capital One Bank
05.2022 - 10.2025
Branch Ambassador
Capital One Bank
03.2011 - 05.2022
Senior Sales Associate
PNC Bank
05.2008 - 12.2009
Bachelor of Science - General Biology
University of Maryland College Park
Master of Science - Financial Management
University of Maryland University College