Proactive team member with a solid foundation in customer service and team leadership. Skilled in ensuring efficiency, quality, ensuring positive interactions with customers and organization of inventory.
Work History
Crew Member
2 Years 4 Months
Tropical Smoothie Cafe | 04.2024 - Current
Prepare smoothies and food using company recipes and customer preferences
Organize inventory and restock
Collaborate with team members to perfect efficiency
Provide solutions and information to customers
Train new crew members on store procedures and customer service
Maintain cleanliness of work area
Shift Leader
4 Months
Smoothie King | 12.2023 - 04.2024
Lead team members on shifts to optimize efficiency and quality of customers' orders
Balance and deposit registers at the end of the night
Resolve customer complaints and ensure a positive experience
Monitored staff performance, providing feedback to enhance service delivery and teamwork.
Maintained a clean and safe work environment while ensuring all employees followed safety guidelines and protocols.
Team Member
6 Months
Smoothie King | 06.2023 - 12.2023
Maintained cleanliness and organization of workstations
Prepared and blended smoothies according to established recipes and customer modifications
Delivered customer service by efficiently processing orders and addressing inquiries.
Learned all required tasks quickly to maximize performance.
Developed strong cooperative relationships with coworkers
Education
High School Diploma
North Hills High School | Pittsburgh, PA | 05-2026