FI' NESSE JONES
Akron,OH
Summary
Solution-oriented and problem solver with 5 years of experience building and maintaining customer relationships. Highly skilled in communication, collaboration, sales, and customer service. Detail-oriented team player with strong organizational skills.
Overview
6
6
years of professional experience
Work History
Inbound Sales Representative
Breezeline
03.2021 - Current
- Resolves customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management
- Recommends changes in products, service, and policy by evaluating results and competitive developments
- Documented details of calls and customer interactions.
- Utilized automated systems to log and retrieve information.
Underwriter
Allstate
01.2019 - 12.2021
- Built and maintained websites for clients through various online platforms
- Documented underwriting decisions and provided evidence of compliance with applicable regulations.
- Made approval and denial recommendations by determining accurate risk levels.
- Analyzed credit, income, compliance, title documents, and appraisals during underwriting process.
Inbound Sales Representative
Spectrum
08.2017 - 12.2019
- Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies
- Developed and maintained working knowledge of products and services to deliver timely, accurate information.
- Provides historical records by maintaining records on area and customer sales
Education
Bachelors of Science - Criminal Justice
Strayer University
06.2025
Skills
- Customer Service
- Time Management
- Attention to Detail
- Solution oriented
- Test driven development
- Relationship- Building
- Interpersonal Communication
- Verbal Communication
- Closing Abilities
Timeline
Inbound Sales Representative
Breezeline
03.2021 - Current
Underwriter
Allstate
01.2019 - 12.2021
Inbound Sales Representative
Spectrum
08.2017 - 12.2019
Bachelors of Science - Criminal Justice
Strayer University
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