Finesse Monterey
Lake Elsinore,CA
Summary
- Experienced Customer Service Representative fluent in English and Spanish. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Hoseaco Inc.
Lake Elsinore, CA
08.2023 - 05.2024
- Pleasantly greeted customers on phone and asked open-ended questions to determine reason for call
- Worked effectively in fast-paced environments
- Proven ability to learn quickly and adapt to new situations
- Delivered outstanding service to clients to maintain and extend relationships for future business opportunities
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions
- Processed customer phone orders while following company policies and procedures
- Managed time efficiently in order to complete all tasks within deadlines.
Retail Sales Supervisor
Metro by T-Mobile
Lake Elsinore, CA
12.2021 - 03.2023
- Trained new employees on customer service, money handling and organizing strategies
- Informed customers of promotions to increase sales productivity and volume
- Achieved or exceeded company-defined sales quotas
- Attended monthly sales meetings and quarterly sales trainings
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases
- Built relationships with customers and community to promote long term business growth
- Managed efficient cash register operations
- Gathered, organized and input information into digital database
- Optimized customer experience by delivering superior services and effectively troubleshooting issues
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
High School Diploma -
Newmark Adult Education
Los Angeles, CA06-2016
Skills
- Superior Customer Service
- Product Knowledge
- Call center experience
- Computer Proficiency
- Money handling abilities
- Microsoft Outlook
- Proofreading
- Critical Thinking
- POS systems expert
- Payment Processing
- Order Processing
- Prioritization
- Appointment Scheduling
Timeline
Customer Service Representative
Hoseaco Inc.
08.2023 - 05.2024
Retail Sales Supervisor
Metro by T-Mobile
12.2021 - 03.2023
High School Diploma -
Newmark Adult Education
Similar Profiles
Merrill GistMerrill Gist
Sales Associate at WalgreensSales Associate at Walgreens
David NyeDavid Nye
Outside Sales at PumpmanOutside Sales at Pumpman
Natalia Nolasco-TentleNatalia Nolasco-Tentle
Nursing Assistant Trainee at Murrieta Health And Rehabilitation CenterNursing Assistant Trainee at Murrieta Health And Rehabilitation Center
Ivan SparksIvan Sparks
Warehouse Operator at Toyota MotorWarehouse Operator at Toyota Motor
Tarah ParhamTarah Parham
Customer Service Representative/Retention Customer Service Representative at AT&TCustomer Service Representative/Retention Customer Service Representative at AT&T