Finn McMillan
Sherman Oaks,CA
Summary
I'm a highly organized and personable professional, with years of experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in scheduling, data entry and external outreach
Overview
5
5
years of professional experience
Work History
Receptionist
Netflix (contract)
04.2024 - Current
- Facilitated communications for campus wide events/maintenance work
- Directed employees to proper teams and dispatched help via ticketing system
- Worked with cross functional partners on numerous projects
- Hosted and greeted high profile talent
- Acted as an in-person company wide directly of information for the LA campus
Senior Boutique Specialist
Nespresso
07.2023 - 05.2024
- Received and organized itemized shipments of up to four pallets and updated innovatory
- Walked guests through their coffee purchasing experience by hosting tastings, upselling and cross-selling
- Lead shifts as the manager on duty
- Handled returns, exchanges and cash deposits
- Consistently the store's top seller, selling over 10k in product a week
Service Pro
Sweetgreen
08.2022 - 07.2023
- Managed the FOH service line and BOH online orders
- Trained on hot and cold prep responsibilities in order to meet demand and to better support my team
- Became a certified trainer and trained each new hire
Locations Manager
When Tea Cups Fly
10.2022 - 01.2023
- Scouted and contacted dozens of locations to fit film's style and tone as imagined by the director
- Negotiated contracts and fees for using locations.
- Lead weekly meetings with the production team
Usher
Hollywood Pantages Theatre
08.2021 - 06.2022
- Welcomed patrons into the theater and strived to meet the needs of every possible situation
- Checked vaccination status, tickets, ID's and bags at the door
- Reached out to ticket holders via phone to sell them season pass memberships
Phone Banker
David Ryu for City Council 2020
07.2020 - 11.2020
- Called 1,000's of voters throughout LA City Council's 4th district to discuss a broad range of issues and concerns of importance to the district and the city
- Helped voters through the process of voting whether it be by mail or early in person voting
- The LA City council race with the highest voter turnout ever
Production Assistant
06.2019 - 03.2020
- The ATS Team (warehouse for American Ninja Warrior)
- Dorsey Pictures (on set for Accident, Suicide, or Murder)
- College Humor (in office and on set PA)
- America's Got Talent (for LA audition process)
- Red Hen Industries (building sets for ComplexCon)
Education
Bachelor of Science - Television and Radio
Ithaca College
Ithaca, NY05-2019
Skills
- Google Suite
- Office Management
- Client Service
- Training and Development
- Leadership
- Phone Etiquette
- Time Management
- Appointment Scheduling
Timeline
Receptionist
Netflix (contract)
04.2024 - Current
Senior Boutique Specialist
Nespresso
07.2023 - 05.2024
Locations Manager
When Tea Cups Fly
10.2022 - 01.2023
Service Pro
Sweetgreen
08.2022 - 07.2023
Usher
Hollywood Pantages Theatre
08.2021 - 06.2022
Phone Banker
David Ryu for City Council 2020
07.2020 - 11.2020
Production Assistant
06.2019 - 03.2020
Bachelor of Science - Television and Radio
Ithaca College
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