Fiona Gleeson
Chicago,IL
Summary
Dynamic Salon Coordinator with a proven track record at Paulrehdersalon, enhancing operational efficiency and client satisfaction. Expert in financial management and fostering team collaboration, I spearheaded technology integrations that revolutionized appointment scheduling. Known for exceptional organization and customer interaction skills, I significantly contributed to staff development and performance improvement.
Overview
10
10
years of professional experience
Work History
Salon Coordinator
Paulrehdersalon
Chicago, IL
07.2014 - Current
- Oversaw financial aspects of the salon, including payroll processing, budgeting, and expense tracking.
- Strengthened industry knowledge by attending conferences, workshops, and continuing education courses as necessary.
- Cultivated a positive work environment, fostering strong team collaboration and staff retention.
- Managed daily operations of the salon, delegating tasks effectively to maximize productivity.
- Conducted regular performance evaluations for staff members, providing constructive feedback to foster growth.
- Established strong relationships with vendors to secure premium products at competitive prices.
- Streamlined salon operations with efficient scheduling, budgeting, and inventory management.
- Recruited and hired salon personnel bringing expertise, enthusiasm and talent to business.
- Implemented new technology solutions within the salon operation systems which streamlined appointment booking processes leading to better time management among staff members.
- Managed cash flow, business transactions, banking, and accounting processes.
- Maintained general appointment calendar and set shift schedules.
- Oversaw salon employee performance, facility cleanliness, and sales.
- Scheduled employees to maintain adequate coverage during business hours.
- Handled employee scheduling and coverage needs during business hours.
- Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory, and delegating tasks.
- Coached and trained employees to optimize performance and achieve demanding business objectives.
- Sourced high-quality and trending hair care products for salon, placing orders with suppliers.
- Delegated workplace responsibility to appropriate staff.
- Educated service personnel on company policy and procedure.
- Researched and evaluated current and potential products used by service staff.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Enhanced client satisfaction by providing exceptional customer service and addressing their individual needs.
- Maintained a clean and inviting salon atmosphere, ensuring client comfort during appointments.
Education
Cosmetology License - Cosmetology
Douglas J Aveda Institute Chicago
Chicago, IL01.2012
High School Diploma -
Von Steuben Metropolitan Science Center
Chicago, IL06.2010
Skills
- Customer interaction
- Exceptional organization
- Product and service knowledge
- Client Relations
- Accurate money handling
- Task Delegation
- Scheduling
- Training staff
- Project Management
- Performance Improvement
- Vendor Relations
- Financial Management
- Employee Training
Timeline
Salon Coordinator
Paulrehdersalon
07.2014 - Current
Cosmetology License - Cosmetology
Douglas J Aveda Institute Chicago
High School Diploma -
Von Steuben Metropolitan Science Center