Fiona Juanillo
Albuquerque,NM
Summary
Experienced Production professional with shift lead experience in Pizza Hut. Developed strong understanding of coworker needs and optimized store operations during busy hours. Skilled in basic management, money counting, and employee supervision.
Overview
2
2
years of professional experience
Work History
Shift Lead
Pizza Hut
Surprise, AZ
03.2024 - 07.2024
- Assisted in the training of new employees.
- Monitored employee performance and provided feedback on areas for improvement.
- Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
- Ensured that all safety protocols were followed at all times.
- Provided guidance and support to other team members as needed.
- Responded to customer inquiries and complaints in a professional manner.
- Conducted regular inventory checks to maintain accurate stock levels.
- Managed store operations during absence of Store Manager or Assistant Manager.
- Handled cash register transactions accurately while providing excellent customer service.
- Resolved conflicts between customers, employees, and vendors in a timely manner.
- Performed opening and closing procedures such as setting alarm systems, counting money.
- Supervised staff during shift changes and ensured transition went smoothly.
- Enforced store policies regarding returns, exchanges, refunds, discounts.
- Completed opening and closing duties to facilitate business operations.
- Coached and trained employees and managed daily work assignments to enhance operations.
- Resolved customer complaints and reported issues to senior management.
- Delegated tasks to employees and monitored activities and task completion.
Production Worker
Pizza Hut
Surprise, AZ
07.2022 - 03.2024
- Prepared and created customer meals.
- Maintained a tidy environment to enhance customer experience.
- Ensured effective collaboration among production workers by providing necessary support and guidance.
- Worked in a fast-paced environment
Education
Willow Canyon High School
Surprise, AZ05-2024
Skills
- Performance Improvement
- Operations Monitoring
- Staff Motivation
- Rules Enforcement
- Regulatory Compliance
Affiliations
- Out side of work i like to read and take up cermaics.
- i am studying as a full time university student at the University of New Mexico
Languages
English
Professional
References
References available upon request.
Timeline
Shift Lead
Pizza Hut
03.2024 - 07.2024
Production Worker
Pizza Hut
07.2022 - 03.2024
Willow Canyon High School
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