Summary
Overview
Work History
Education
Skills
Timeline
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Fiona McCarty

Tacoma,WA

Summary

I am a sales lead at Lovers who has consistently met sales goals for the month since 2022-2025. I possess strong leadership qualities as i have seniority at our store currently and have at times even trained our managers. I have strong product knowledge and makes customers feel comfortable coming into a place that some consider taboo. I build trust with my coworkers and customers most of all. I ensure a safe space and positive experience for all of our customers.

Overview

10
10
years of professional experience

Work History

Sales Lead Keyholder

Lovers
12.2021 - Current
  • Opened 15-40 inventory totes and restocked the stores units, shelves and cashwrap.
  • Opened and closed the store. Counted registers, make deposits, and make deposits at the bank.
  • Maintained a clean and visually appealing store environment.
  • Consistently exceeded individual sales goals and companies goals while contributing to the overall success of the team.
  • Utilized product knowledge to assist customers in making informed purchasing decisions.
  • Addressed and resolved customer concerns promptly, fostering trust, satisfaction and loyalty among clients.

Shop Production Manager

Legacy Renovation Products & Services
01.2021 - 10.2021
  • Resolved issues quickly to maintain productivity goals.
  • Managed multiple projects concurrently, ensuring timely completion including McMenamins Elks Lodge in Tacoma, The Old Spaghetti Factory in Seattle, Asian Art Museum in Seattle.
  • Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements.
  • Effectively put together a product list of things we would need for jobs.
  • Restored historical windows and doors for commercial and residential homes.

Head Supervisor/Assistant Manager

Wheel Fun Rentals
03.2017 - 09.2017
  • Resolved conflicts among employees in a fair manner
  • Opening and closing procedures
  • Lifting and moving up to 70+ lb bikes and making them presentable for customers
  • Cash handling
  • Established clear objectives for the team, resulting in improved performance metrics across various projects.
  • Trained new employees

Sales Representative/Stockroom Assistant

Hollister
05.2015 - 06.2016
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Assisted customers in finding the right product
  • Stayed late nights to help with floor resets and inventory
  • Comprehensive POS system knowledge

Education

Woodrow Wilson High School
Tacoma, WA

Skills

  • Store operations
  • Customer service
  • Warehouse mangement
  • POS Systems

Timeline

Sales Lead Keyholder

Lovers
12.2021 - Current

Shop Production Manager

Legacy Renovation Products & Services
01.2021 - 10.2021

Head Supervisor/Assistant Manager

Wheel Fun Rentals
03.2017 - 09.2017

Sales Representative/Stockroom Assistant

Hollister
05.2015 - 06.2016

Woodrow Wilson High School

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Fiona McCarty