Fiorella Torres
Norcross,USA
Summary
Diligent Inside Sales Representative focused on building loyalty and long-term relationships with customers to consistently reach sales targets. Skilled in data analysis, cold calling and process optimization. Familiar with job-related software paired with extensive knowledge of successful sales strategies and techniques.
Overview
5
5
years of professional experience
Work History
Inside Sales Representative
SRS Building Products
Norcross, USA
04.2023 - 06.2026
- Consistently generated $150,000 to $250,000 in monthly sales revenue.
- Achieved performance bonuses for two consecutive years, reflecting excellence in sales results and customer service.
- Cultivated and strengthened customer relationships through proactive phone, email, and in-person communication.
- Built strong customer relationships that contributed to repeat business and account retention.
- Managed and maintained a portfolio of 15-20 active contractor accounts.
- Oversaw contractor accounts, delivering tailored product recommendations aligned with specific project requirements.
- Resolved customer inquiries and issues while providing excellent customer service.
- Coordinated deliveries with customers and drivers to ensure timely order fulfillment.
- Received positive feedback from customers and management for responsiveness, professionalism, and problem-solving skills.
- Successfully balanced sales growth, account management, and operational responsibilities in a fast-paced environment.
- Assisted contractors, builders, and homeowners with roofing material orders.
Customer Service Representative
BRS Roofing Supply
Norcross, USA
10.2021 - 09.2022
- Provided professional and friendly customer support by phone, email, and in person.
- Assisted customers with inquiries, orders, billing questions, and issue resolution.
- Ensured accuracy of customer records and updated account information to support service quality.
- Consistently delivered excellent customer service and built strong customer relationships.
- Successfully resolved customer issues while maintaining high customer satisfaction.
- Coordinated with team members and departments to effectively address customer needs.
- Followed company policies and procedures to ensure high-quality service.
- Received positive feedback from customers for professionalism and responsiveness.
- Processed transactions, payments, refunds, and service requests.
- Handled a high volume of customer interactions while maintaining accuracy and efficiency.
- Facilitated customer retention through exceptional service and proactive follow-up.
Education
High school diploma -
Clifton High School
Clifton, NJSkills
- Sales forecasting
- Customer service
- Customer support
- Data entry
- Computer operation
- Microsoft Office
- Organizational skills
- Bilingual
Timeline
Inside Sales Representative
SRS Building Products
04.2023 - 06.2026
Customer Service Representative
BRS Roofing Supply
10.2021 - 09.2022
High school diploma -
Clifton High School