Firas Kanafani
El Cajon,CA
Summary
I am very driven in the world of wireless technology. It has always been a passion of my own to have the latest and greatest technology at my fingertips.
Overview
8
8
years of professional experience
Work History
Sales Associate
Verizon Wireless
09.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Sales Associate
Cricket Wireless
06.2018 - 08.2023
- Built relationships with customers to encourage repeat business.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Cashier Team Lead
Toys R Us
01.2016 - 03.2018
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Education
No Degree - General Studies
San Diego Miramar College
San Diego, CA08.2009
High School Diploma -
Mt. Carmel High School
San Diego, CA06.2008
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Excellent people skills
- Goal-Oriented
- Product Sales
- Technology product knowledge
- Bilingual Arabic
Timeline
Sales Associate
Verizon Wireless
09.2023 - Current
Sales Associate
Cricket Wireless
06.2018 - 08.2023
Cashier Team Lead
Toys R Us
01.2016 - 03.2018
No Degree - General Studies
San Diego Miramar College
High School Diploma -
Mt. Carmel High School
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