Summary
Overview
Work History
Education
Skills
References
Timeline
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Fiyad Alli

The Bronx,NY

Summary

Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change. Driven by a passion for excellence, I excelled at Land Rover New Rochelle, boosting revenue by 15% through strategic upselling and superior customer service.

Overview

2
2
years of professional experience

Work History

Automotive Service Advisor

Land Rover New Rochelle
New Rochelle, US
03.2024 - Current
  • Achieved more than $120,000 in sales within a month by recommending vehicle-specific services.
  • Promptly processed over 250 repair orders, ensuring smooth coordination between customers and service technicians.
  • Boosted revenue by 15% through exceptional customer service, and strategic upselling.

Service Valet

Land Rover New Rochelle
New Rochelle, US
12.2023 - 03.2024
  • Ensured the timely availability of over 37 loaner vehicles for service advisors, providing ready-to-go vehicles to clients during their appointments.
  • Ensured thorough documentation of any damages upon vehicle returns, promptly communicating with relevant teams to ensure transparency, and prevent disputes.
  • Maintained a clear and organized service drive, optimizing traffic flow for efficient movement in and out of the shop, enhancing overall service efficiency.

Supervisor Lead

The Aubuchon Company
08.2022 - 11.2023
  • Managed a team of 22 retail associates, providing training and support, and ensuring that all customer service standards were met.
  • Reduced inventory shrinkage by 10% by implementing a new security procedure and training staff on inventory management best practices.
  • Established new service standards, resulting in a 20% reduction in customer grievances via comprehensive staff training.
  • Supervised staff involved in the receiving process, investigated and resolved any discrepancies in shipments, and developed and implemented procedures to improve the efficiency and accuracy of the receiving process.

Education

General Education Development (GED) Certificate -

Lehman College
Bronx, NY
01.2018

Skills

  • Attention to detail
  • Customer education
  • Adaptability
  • Problem solving
  • Proactive communicator
  • Customer service
  • Data reporting
  • Analytical
  • Time management
  • Follow-up skills

References

References available upon request.

Timeline

Automotive Service Advisor

Land Rover New Rochelle
03.2024 - Current

Service Valet

Land Rover New Rochelle
12.2023 - 03.2024

Supervisor Lead

The Aubuchon Company
08.2022 - 11.2023

General Education Development (GED) Certificate -

Lehman College

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Fiyad Alli