Flaka Selimi
New York,NY
Summary
Adept in customer service and organizational abilities, I significantly enhanced guest satisfaction at Cracker Barrel by multitasking and training peers, showcasing work ethic and professionalism. Skilled in both customer assistance and time management, my background includes improving service efficiency and fostering positive experiences.
Overview
4
4
years of professional experience
Work History
Hostess
Cracker Barrel
01.2023 - 09.2023
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
Cashier
Publix
03.2023 - 09.2023
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
Hoestess
Joes Crab Shack
06.2019 - 09.2019
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Answered customer questions about hours, seating, and menu information.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
Education
Bachelor's - Architecture
University For Business And Technology
Kosovo09.2024
Skills
Customer Service
Customer Assistance
Work Ethic and Integrity
Patience and Empathy
Time management skills
Organizational abilities
Professionalism and Courtesy
Languages
Albanian
Native or Bilingual
English
Full Professional
Timeline
Cashier
Publix
03.2023 - 09.2023
Hostess
Cracker Barrel
01.2023 - 09.2023
Hoestess
Joes Crab Shack
06.2019 - 09.2019
Bachelor's - Architecture
University For Business And Technology
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