Flaka Sopa
Long Island City,NY
Overview
10
10
years of professional experience
Work History
Operations Manager
Maris Hotel
Atlanta, Georgia
11.2023 - 08.2026
- Oversaw daily hotel operations with a strong focus on guest satisfaction, service quality, and smooth front-of-house execution.
- Supervised staff, delegated responsibilities, and ensured consistent hospitality standards to enhance guest experience.
- Addressed guest requests and concerns with professionalism and attention to detail, fostering a welcoming environment.
- Monitored inventory and communicated replenishment needs to sustain operational efficiency.
Server
Valenza Restaurant
Atlanta, Georgia
01.2022 - 02.2023
- Delivered exceptional customer service, enhancing guest experience in a high-pressure fine dining environment.
- Guided guests in menu selections with detailed descriptions of dishes, ensuring informed choices.
- Collaborated with kitchen staff to ensure timely food delivery and presentation.
- Executed accurate and efficient payment processing using a point-of-sale system, contributing to streamlined transactions.
Server
POUR Kitchen + Bar
Brookhaven, Georgia
08.2019 - 12.2021
- Built strong relationships with regular guests through friendly, attentive, and personalized service.
- Accurately entered orders and communicated with kitchen staff to support timely food delivery.
- Handled payments, balanced cash receipts, and maintained an accurate cash drawer.
- Bussed and reset tables quickly to keep the dining room clean, organized, and ready for incoming guests.
Student Worker
Aramark Refreshment Services
Lawrenceville, Georgia
10.2016 - 02.2019
- Assisted customers with product selection and service inquiries.
- Collaborated with team members to ensure efficient service delivery.
- Maintained cleanliness and organization of refreshment areas.
Education
Bachelor of Science - Digital Media
Georgia Gwinnett College
Lawrenceville, GA12-2022
Skills
- Guest & Table Service
- POS & Order Processing
- Upselling
- Cash Handling
- Team Collaboration
- Multitasking & Prioritization
- Conflict Resolution
- Inventory Management
- Attention to Detail
LANGUAGES
English | Albanian
Timeline
Operations Manager
Maris Hotel
11.2023 - 08.2026
Server
Valenza Restaurant
01.2022 - 02.2023
Server
POUR Kitchen + Bar
08.2019 - 12.2021
Student Worker
Aramark Refreshment Services
10.2016 - 02.2019
Bachelor of Science - Digital Media
Georgia Gwinnett College