Flor Barra
Douglas,AZ
Summary
Dedicated professional with a strong background in customer relationship management, claims processing, and event coordination. Proven ability to enhance customer satisfaction through innovative solutions and efficient operations.
Overview
1
1
Language
1
1
Certification
18
18
years of professional experience
Work History
Outreach and Enrollment- Lead
Chiricahua Community Health Centers
Douglas, AZ
02.2023 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assessed customer inquiries to determine specific needs and preferences.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
- Coordinated events to promote programs and services within the community.
- Compiled statistical data related to program performance outcomes for grant reporting purposes.
- Conducted audits on internal controls and developed reports on findings.
- Processed invoices in accordance with established procedures.
Clerk
Rivas Insurance
Douglas, Arizona
05.2021 - 02.2023
- Assisted clients in understanding insurance policies and coverage options.
- Processed insurance claims efficiently and accurately for client satisfaction.
- Addressed customer inquiries to enhance service experience and resolved issues promptly and professionally.
- Managed incoming calls to address customer inquiries in a courteous manner while providing excellent customer service.
- Completed data entry to ensure up-to-date customer information tasks to update customer accounts records.
- Prepared documentation for policy renewals and new applications diligently.
- Operated cash register to process cash, check, and credit card transactions.
- Answered multi-line telephone systems and routed calls to appropriate personnel.
- Built and maintained productive relationships with employees.
Clerk
Cochise County Superior Court
Bisbee, Arizona
12.2018 - 05.2021
- Operated cash register to process cash, check, and credit card transactions.
- Updated customer account records through accurate data entry.
- Maintained organized filing systems for confidential documents to ensure easy retrieval.
- Scanned documents into digital formats ensuring accuracy of content.
- Supported team efficiency by coordinating daily operations.
Assistant Chief Deputy
Consulate General Of Mexico
Douglas, AZ
09.2008 - 05.2019
- Coordinated team meetings to improve staff communication and collaboration, fostering a more cohesive work environment.
- Facilitated communication between US Department of State and Mexican Consulate, ensuring alignment on key initiatives and objectives.
- Prioritized and organized tasks to meet service goals effectively, contributing to timely project completion.
Education
High School Diploma -
Center Academic Success
Douglas, AZ05-2004
Skills
- Community outreach
- Grant management
- Grant reporting
- Program assessment
- Data analysis
- Client management
- Client advocacy
- Document preparation
- Flexible and adaptable
Languages
Spanish
Native/ Bilingual
Certification
- National Association of Community Health Centers
Timeline
Outreach and Enrollment- Lead
Chiricahua Community Health Centers
02.2023 - Current
Clerk
Rivas Insurance
05.2021 - 02.2023
Clerk
Cochise County Superior Court
12.2018 - 05.2021
Assistant Chief Deputy
Consulate General Of Mexico
09.2008 - 05.2019
High School Diploma -
Center Academic Success