Flor Olivares
Houston,TX
Summary
Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support. Performance-driven Associate with stellar record of accomplishment in connecting with customers and driving remarkable sales. Proactive, well-organized sales leader successful at meeting and exceeding targets with strategic approaches. Skilled lead generator, product demonstrator and problem-solver.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
United Finishes
Houston, TX
12.2023 - 03.2025
- Provided exceptional support to customers, addressing inquiries and resolving issues efficiently. (Warranties, defects, repairs & etc)
- Utilized CRM software to document interactions and track customer feedback for service improvement.
- Assisted in training new staff on company policies and best practices for customer engagement.
- Spearheaded team coordination efforts to enhance response efficiency and improve overall customer satisfaction.
Sales Associate
Sunglass Hut - Luxottica
Houston, TX
01.2020 - 2023
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Assisted customers with product selection, sizing and styling.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Conducted inventories on a regular basis to track stock levels.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Handled customer complaints in a professional manner.
- Demonstrated product features and benefits for customers' needs.
- Tracked sales performance metrics to identify trends in the market place.
- Upsold additional items based on customer interests and needs.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Insurance Sales Representative
EZ Insurance
Houston, TX
05.2018 - 11.2019
- Conducted needs analysis for customers to determine appropriate insurance coverage.
- Provided exceptional customer service to existing clients by resolving claims quickly and efficiently.
- Analyzed data regarding customer demographics, preferences, needs, and buying habits.
- Identified cross-selling opportunities within existing customer accounts.
- Responded promptly to inquiries from prospective customers via phone or email.
Education
High School Diploma -
Nimitz High School
Houston, TX05.2017
Skills
- Retail Loss Prevention
- Payment Processing
- Sales Development
- Inventory Control
- Customer Needs Assessment
- Customer Service
- Sales Expertise
- Cash Handling
- Product Recommendations
- Store Opening and Closing
- Client Service
Languages
English
Full Professional
Spanish
Full Professional
Education and Training
other
Timeline
Customer Service Representative
United Finishes
12.2023 - 03.2025
Sales Associate
Sunglass Hut - Luxottica
01.2020 - 2023
Insurance Sales Representative
EZ Insurance
05.2018 - 11.2019
High School Diploma -
Nimitz High School