FLORA KPONTON

Work History

King County Library System

2023.08 - Current

Help our community of immigrants, refugees to find resources, information, and basic needs, such as education, housing, employment etc.
Meet, welcome and build relationships with new immigrants and refugees to better understand and address their needs
Help gather and communicate information to share with the team to help create and improve library services for new immigrants and refugees
Create connections with services, agencies and networks in the community in order to better serve new arrivals
Participate in online and in-person trainings and meetings as needed
Participate in library programs and community outreach events as needed
Other responsibilities as assigned

Princess Cruises

2013.08 - 2020.05

Responsible for responding to inbound telephone calls from both travel agents and customers
Apply the product knowledge and customer service skills developed during training to evaluate customer preferences and communicate the information needed to sell Princess Cruises
Utilize knowledge of product and booking policies to respond to inquiries and resolve problems, ensuring excellent customer service
Learn methods to evaluate customer needs, research discrepancies, provide
Explanations or modify reservation
Spend the day sitting at a computer, typing, and wearing a headset while assisting customers on.

CSR World Vision USA

2012.10 - 2013.01

Responsible for processing new sponsorship and entered the appropriate information into the system
Processed payments for sponsorship of children for donors
Processed credit card information and orders for gifts, items and other needs
Ensured that sponsorship was properly entered into the system and work on other administrative duties
Responsible for promoting World Vision Gift catalog to donors through advertising and communication
Highlighted the benefit of how gift giving is helping children, their families and communities
Displayed to sponsors how funding projects that meet pressing needs provides the opportunity for sustained improvements in Household incomes
Signed up new sponsorship and Processed monthly donations
Ensured donor information was properly entered
Assigned children to sponsors and followed up on sponsorship experience
Verified satisfaction in sponsorship experience.

Lufthansa German Airline

2005.05 - 2011.12

Compass Group, British Airways

2005.09 - 2010.07

Opened the lounge and made sure the setting follows the British Airways standard
Welcomed first class, VIPs and business class passengers into the lounge
Answered the phone and questions from passengers
Announced flights departure, closed the lounge, cleaned up, Made inventories and ordered new products needed.