FLORANGEL MELO
Dedham,MA
Summary
Driven, enthusiastic community liaison offering in-depth experience in administration of vital business projects and processes. Excellent communicator and energetic project manager with strengths in daily operations management, workflow improvements, customer service and community engagement.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Community Liaison
Vitra Health
01.2022 - Current
- Became expert on Vitra Health's service offerings and competitive advantages
- Serve as brand ambassador for Vitra reflecting vision mission and values
- Show genuine interest and compassion for communities served and commitment to diversity of clients and team members
- Develop and drive strategic client outreach plan to generate sales and leads for home healthcare service offerings within assigned territory
- Develop and implement business plan to build brand awareness within assigned territory
- Preforming educational media interviews as needed
- Knowledge of local markets and experience working with diverse communities
- Develop new community partnerships within assigned territory
- Partner with intake team to begin enrollment/intake process for eligible prospective members while in field
- Developing, refining and updating contacts
- Coordinate and schedule meetings and presentations
- Execute plans, document results of visits in Salesforce
- Build follow up plan to connect with referral sources
- Conduct 8-10 visits in field per day.
Dental Office Manager
Centre St Dental Care
01.2011 - 01.2022
- Community outreach, working as team with insurances coaches and health fairs; bringing information to community to educate surrounding good dental hygiene, bringing awareness of self-care
- Oversaw facility equipment cleanliness and safety for optimal patient protection
- Selling treatment plans to patients, prepared insurance claim forms, explained benefits and pricing details for procedures and services
- Increased and stimulated new patient growth by supporting sales, marketing and promotional programs
- Achieved revenue goals with successful management of patient scheduling
- Collaborated to support other offices to increase revenue by duplicating strategies to contribute to office success
- Recruited, hired, trained, supervised staff of 8, implemented mentoring program that offered positive employee engagement, creating strong and happy team to offer best-in-class patience service and care.
Education
Associate of Arts - Liberal Arts And General Studies
Roxbury Community College
Certificate - Health and Wellness: Designing a Sustainable Nutrition Plan
Harvard Medical
03.2024
Skills
- Bilingual English/Spanish
- Goal oriented
- Leadership skills
- Coaching and mentoring
- Visionary
- Patient care
- Patient relationship
- Business administration
- Leading Implementation
- Database administration
- Community Activist
- Thorough
- Workflow planning
- Staff Management
- Community Networking
- Customer service
Certification
- Project Next, Self Education Revolution!, Tony Robbins & Dean Graziosi, 05/22/21, 07/21/21
- Aprende Institute Online Nutrition & health, 08/03/20, 11/23/20
- Aprende Institute, Emotional intelligence and positive psychology, 11/01/21, Present
Accomplishments
- 2008 I started at the clinic when it had just opened and through my people skills and ties to the community I managed to build the patient base from the ground up. Today we now have more than 20,000 active patients.
- 2021 I started my business, Health & Wellness for Self- love! Coaching 15 ladies in the community completely free implementing my program with real people to prove my program works. Teaching them how to effectively create a healthy life-style by living conscious and present for better, healthy and happy life with SELF-CARE as a priority.
- 2021 Jun 4th to Oct 15th - Started ZUMBA at the jamaica pond - "LETS SPARK TRANSFORMATION through MOVEMENT!" was a great success thanks to the support of the businesses in the community sponsoring this summer long event.
Links - Website
www.health-and-wellness-for-sel-love.com
Timeline
Community Liaison
Vitra Health
01.2022 - Current
Dental Office Manager
Centre St Dental Care
01.2011 - 01.2022
Associate of Arts - Liberal Arts And General Studies
Roxbury Community College
Certificate - Health and Wellness: Designing a Sustainable Nutrition Plan
Harvard Medical
- Project Next, Self Education Revolution!, Tony Robbins & Dean Graziosi, 05/22/21, 07/21/21
- Aprende Institute Online Nutrition & health, 08/03/20, 11/23/20
- Aprende Institute, Emotional intelligence and positive psychology, 11/01/21, Present
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