FLORENCE JOSEPH
WEST PALM BEACH,FL
Summary
Dynamic professional with extensive experience in customer service and payment processing at Walmart. Proven track record of enhancing customer loyalty through effective complaint resolution and tailored product recommendations. Experienced Healthcare Worker skilled in patient care and medical terminology, with a strong focus on team collaboration to ensure high-quality care. Achievements include significant improvements in patient satisfaction and operational efficiency across diverse healthcare settings.
Overview
7
7
years of professional experience
4
4
Certifications
Work History
Lead Customer Service/Cashier
Walmart
06.2019 - Current
- Helped customers complete purchases, locate items, and join reward programs to promote loyalty, satisfaction, and sales numbers.
- Processed POS transactions, including checks, cash, and credit purchases or refunds.
- Used cash registers and POS systems to request and record customer orders and compute bills.
- Helped customers daily by processing payments, monitoring reward accounts, and resolving service concerns.
- Assisted customers with exceptional services, account updates, and promotional options.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Certified Nursing Assistant/Home Health Aide
Health Care Solutions
West Palm Beach, Florida
01.2023 - 10.2025
- Assist patients with activities of daily living such as bathing, dressing, grooming, toileting, and feeding.
- Assisted patients with daily living activities and personal hygiene needs.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained a clean and safe environment for patients and staff.
- Take and record vital signs.
- Re-stock supplies and prepare rooms for new admissions.
- Turn and reposition patients to prevent bedsores and help patients with ROM exercises.
- Maintain patient dignity and privacy, and listen to patient concerns.
- Supported nursing team in administering medications as directed by physicians.
- Documented patient information accurately in electronic health records systems.
- Communicated effectively with patients and families regarding care plans.
Clinical Nursing Student
Boca Nursing Services
Boca Raton, Florida
06.2025 - 08.2025
- Assisted nurses in delivering patient care and monitoring vital signs.
- Documented patient information accurately in electronic health records.
- Collaborated with healthcare teams to develop patient care plans.
Clinical Nursing Student
Cleveland Clinic
Port Saint Lucie, Florida
02.2025 - 04.2025
- Assisted nurses in delivering patient care and monitoring vital signs.
- Documented patient information accurately in electronic health records.
- Collaborated with healthcare teams to develop patient care plans.
Licence Practical Nurse/Certified Nursing Assistant
Academy For Nursing And Health Occupations
West Palm Beach, Florida
05.2024 - 2025
- Administered medications to patients following prescribed treatment plans.
- Monitored patient vital signs and reported changes to healthcare team.
- Assisted in patient education on health management and wellness practices.
Education
Licence Practical Nurse/Certified Nursing Assistant -
Academy For Nursing And Health Occupations
West Palm Beach, FL11-2025
AA - NURSING
PALM BEACH STATE COLLEGE
12.2023
HIGH SCHOOL DIPLOMA -
HAITI
06.2012
Skills
- Front desk experience
- Medical diagnosis
- Medical terminology knowledge
- Knowledge of medical terms
- Transcription of medical notes
- Data processing
- Invoicing and collections
- Training and mentoring
- Team collaboration
- Payment processing
- Customer inquiries
- Check processing
- Multitasking and organization
- Product recommendations
- Complaint resolution
- Credit card processing
- Good listening skills
- Comprehension of medical terminology
- Knowledge of medical and psychiatric terminology
- Medical decision
- Experienced in Microsoft Word and Excel
- MS Office
- Software applications
- Customer support
- Customer expectations management
- Claims
- Customer service
Languages
English
Professional
Creole
Professional
French
Professional
Certification
License Practical Nurse
Timeline
Clinical Nursing Student
Boca Nursing Services
06.2025 - 08.2025
Clinical Nursing Student
Cleveland Clinic
02.2025 - 04.2025
Licence Practical Nurse/Certified Nursing Assistant
Academy For Nursing And Health Occupations
05.2024 - 2025
Certified Nursing Assistant/Home Health Aide
Health Care Solutions
01.2023 - 10.2025
Lead Customer Service/Cashier
Walmart
06.2019 - Current
Licence Practical Nurse/Certified Nursing Assistant -
Academy For Nursing And Health Occupations
AA - NURSING
PALM BEACH STATE COLLEGE
HIGH SCHOOL DIPLOMA -
HAITI