Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Florence Outland

Lawrenceville,GA

Summary

Experienced with team leadership and operational management. Utilizes strong organizational skills to optimize workflow and improve team efficiency. Track record of fostering collaborative work environment to achieve collective goals.

Experienced nursing professional providing quality care to patients in variety of medical settings. Delivers excellent communication and task prioritization skills for effective patient care coordination. Proven ability to stay organized and prioritize tasks in fast-paced environment.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Customer Care Coordinator

Jasmine Auto Brokers, Llc
08.2020 - 06.2022
  • Took ownership of customers issues to follow problems through to resolution.
  • Assisted call-in customers with questions and orders.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
  • Reduced customer complaints by proactively identifying potential issues and implementing solutions.
  • Coordinated closely with sales representatives to ensure seamless transitions from initial inquiry to purchase completion.
  • Reviewed customer feedback to identify areas for improvement in service delivery, leading to better outcomes for clients.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.

Certified Nurse's Assistant Supervisor

Northeast Medical Center Hospital
03.2015 - 07.2020
  • Improved patient satisfaction by providing compassionate and attentive care.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Developed strong rapport with patients and their families through empathetic listening and clear communication skills.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.

Certified Nurse's Assistant Manager

Grady Memorial Hospital
05.2010 - 01.2015
  • Managed and motivated employees to be productive and engaged in work.
  • Educated patients and their families on proper home care techniques, reducing the risk of complications after discharge.
  • Accomplished multiple tasks within established timeframes.
  • Collaborated with nursing staff on wound care management, facilitating rapid healing and minimizing discomfort for patients.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Served as a mentor for new CNAs during their orientation period, sharing valuable insights from personal experience while fostering teamwork within the unit.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.

Education

Liberal Arts And Sciences

Georgia Perimeter College
Clarkston, GA
05-2009

Skills

  • Patience and composure
  • Inbound customer service
  • Strong organization
  • Customer relations
  • Strong leadership
  • Calm and professional under pressure
  • Understanding customer needs

Certification

  • Certified Nurse's Assistant, State Nursing Board of Georgia
  • Certification: Leadership and Management

Timeline

Customer Care Coordinator

Jasmine Auto Brokers, Llc
08.2020 - 06.2022

Certified Nurse's Assistant Supervisor

Northeast Medical Center Hospital
03.2015 - 07.2020

Certified Nurse's Assistant Manager

Grady Memorial Hospital
05.2010 - 01.2015

Liberal Arts And Sciences

Georgia Perimeter College

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