Summary
Overview
Work History
Skills
Certification
References
Languages
Timeline
Generic

Florence Tsinyu

Richmond,TX

Summary

Hospitality professional with over 10 years of experience in high-end sushi and fine dining. Demonstrated ability to enhance operational efficiency through effective staff training and onboarding. Specialized in Japanese cuisine, including fish species identification in English and Japanese, along with extensive sake and wine knowledge. Consistently maintains quality and service standards in fast-paced environments, ensuring high levels of guest satisfaction.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Server

Toca Madera
04.2024 - 10.2025
  • Delivered upscale, immersive service in a vibrant atmosphere featuring live entertainment and fire performances.
  • Guided guests through menu selections, enhancing satisfaction and encouraging repeat business.
  • Adapted to fast-paced environments on busy nights, ensuring smooth service and high guest satisfaction.
  • Assisted with staff training and onboarding during peak service times to enhance team readiness and service quality.

Server

Kuu
09.2019 - 05.2024
  • Expertly identified and prepared various fish species in Japanese and English at a prestigious sushi fine dining restaurant. Demonstrated extensive knowledge of sake varieties and pairings. Played a key role in training and mentoring new employees, ensuring they meet the restaurant’s high standards of service and quality.
  • Provided exceptional customer service in a high-energy dining environment.
  • Collaborated with kitchen staff to ensure timely food delivery and presentation.
  • Managed multiple tables while maintaining attention to customer needs.

Server

Se7en
03.2023 - 01.2024
  • Delivered exceptional bottle service experiences to guests. Operated the Toast POS system efficiently to process orders and payments accurately. Demonstrated strong hospitality skills by ensuring guest satisfaction and fostering a welcoming environment.

Server

The Annie Cafe & Bar
02.2023 - 08.2023
  • Provided excellent customer service by anticipating needs and responding promptly to requests.
  • Demonstrated ability to interact with customers in a friendly and professional manner.

Skills

  • Customer service
  • Hospitality service
  • Food safety & sanitation compliance
  • standard operating procedures (SOPs)
  • POS system operation
  • Inventory management
  • Microsoft Office
  • Training and mentoring
  • Multilingual communication

Certification

  • Wine Gallo
  • Food handlers
  • TABC
  • Snowfox sushi Academy

References

References available upon request

Languages

  • Burmese - Native
  • English - Fluent
  • kachin - Native

Timeline

Server

Toca Madera
04.2024 - 10.2025

Server

Se7en
03.2023 - 01.2024

Server

The Annie Cafe & Bar
02.2023 - 08.2023

Server

Kuu
09.2019 - 05.2024
Florence Tsinyu