Florencio Cruz
Seaside,CA
Summary
Dedicated server with a strong focus on customer service, attention to detail, and bilingual communication. Proven ability to enhance dining experiences and collaborate effectively with kitchen staff. Delivering exceptional service and maintaining cleanliness in fast-paced environments. Skilled in problem solving and food safety compliance, bilingual communication to ensure customer satisfaction and team success. High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.
Overview
13
13
years of professional experience
Work History
Server
Fornaio
Carmel-by-the-Sea, California
09.2021 - 11.2025
- Provided excellent customer service with customers to enhance dining experience
- Communicated with kitchen staff
- Managed tables and maintained cleanliness
- Presented menu and daily specials
- Communicated with customers about any allergy or any questions
- Checked up on tables
- Made sure to provide excellent customer service to ensure satisfaction
- Took orders from customers accurately and in a time manner
Server
Portabella
Carmel-by-the-Sea, California
06.2021 - 10.2025
- Bilingual
- Teamworker
- Active listener
- Communication skills
- Patient
- Double tasking
- Provided excellent customer service
- Communicated effectively with coworkers as a team
- Delivered food orders promptly
- Maintained tables clean and organized at all times
Server
Catch Fish House
Carmel-by-the-Sea, California
06.2021 - 02.2025
- Teamwork
- Good communicator with kitchen staff and staff on floor
- Double Tasking and making sure all tables are great
- Good at explaining menu and any questions
- Patient
- Bilingual speaker
- Completed cleaning duties and maintained everything good
- Greeted guests and provided menus
Cook
The C Restaurant
Monterey, California
09.2012 - 10.2016
- Managed kitchen inventory
- Maintain cleanliness and organization of kitchen equipment and workstations
- Trained new staff on food preparation techniques and safety protocols
- Monitored food quality to ensure freshness and compliance with health standards
- Operated grills, fryers and broilers to cook items to quality guidelines
- Operated kitchen equipment in alignment with OSHA protocols and manufacture instructions
- Making sure everything in sanitized and organized at all times
Skills
- Customer service
- Menu presentation
- Order accuracy
- Kitchen communication
- Food safety compliance
- Team collaboration
- Bilingual communication
- Problem solving
- Sales techniques
- Attention to detail
- Allergy awareness
- Food station setup
- Cash handling
- Cleanliness maintenance
- Food safety oversight
- Time management
- Positive and professional
- Food running
- Liquor, wine, and food service
Languages
English
Professional
Language
- Spanish, Professional
Timeline
Server
Fornaio
09.2021 - 11.2025
Server
Portabella
06.2021 - 10.2025
Server
Catch Fish House
06.2021 - 02.2025
Cook
The C Restaurant
09.2012 - 10.2016