Florencio Segura
Boerne,TX
Summary
Professional in client relations with proven experience in fostering strong customer connections and driving business success. Adept at managing client needs and delivering solutions through effective communication and problem-solving. Valued team collaborator with focus on adaptability and achieving results. Skilled in conflict resolution, CRM systems, and customer satisfaction strategies.
Overview
2
2
Languages
35
35
years of professional experience
Work History
Client Relations Specialist
Principle BMW San Antonio
San Antonio, TX
02.2026 - Current
- Develop and maintain strong client relationships to enhance satisfaction and loyalty.
- Facilitated effective communication between clients and dealership departments to resolve inquiries promptly.
- Coordinated client appointments and follow-ups, ensuring seamless service experiences.
- Mentored team members on effective negotiation techniques to improve sales outcomes with clients.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
Chevrolet Certified Sales Consultant
Cavender Chevrolet
Boerne, TX
07.2025 - 02.2026
- Assisted customers in purchase decisions by asking insightful questions and actively listening to their needs.
- Explain product performance, application, and benefits to prospective customers.
- Report to Sales Managers regarding objectives, planned activities, reviews and analysis.
- Follow-up with buyers to ensure referral business, and customer satisfaction.
- Follow-up with up buyers to ensure referral business, and customer satisfaction.
Volkswagen Certified Sales Consultant
North Park Volkswagen
San Antonio, TX
07.2013 - 07.2025
- Cultivated relationships with new customers to exceed sales objectives and educate on product features and options.
- Strategically negotiate with customers to close deals, increasing sales and gross profitability.
- Follow up and respond to internet leads and customer inquiries on vehicle availability, price, and options; fielding inquiries from Auto Trader, kbb.com, and Volkswagen Dealer websites.
- Investigated and resolved customer grievances, escalating unresolved issues to designated departments for further action.
Retail Sales Consultant- Bosch PRO Center Expert
AMS Retail Solutions
San Antonio, TX
10.2011 - 07.2013
- Assisted Regional Sales Manager with coverage, scheduling, training, and event planning for Bosch PRO Center retail locations, enhancing operational efficiency. Assisted
- Guided The Home Depot customers in selecting appropriate Bosch Power Tools, improving customer satisfaction and product knowledge.
- Build and maintain contractor list for assigned store, updating contractors in future events and related promotions.
- Developed and maintained contractor list for assigned store, ensuring timely updates for future events and related promotions.
P/C Customer Service Rep I
Nationwide Mutual Insurance
San Antonio, TX
05.2011 - 10.2011
- Processed inbound calls and emails from existing personal lines customers, including 3rd party insured, ensuring timely and accurate responses.
- Explained service requests, coverage, limits, and deductibles while addressing specific customer needs to enhance satisfaction.
- Maintained up-to-date knowledge of service techniques and product offerings to provide informed assistance to customers.
Operations Supervisor
West Asset Management
Universal City, TX
11.2010 - 02.2011
- Monitored and assisted in overall quality of designated associates through supervision, motivation, training, and development.
- Supervised customer service and collection agents to achieve corporate goals for eliminating loan delinquency.
- Established and maintained professional relationships with internal/external customers, team members, and department contacts.
- Participated in company-wide layoff process
Team Leader
Transcom
San Antonio, TX
02.2010 - 09.2010
- Administered performance management by diagnosing improvement opportunities and providing effective feedback.
- Monitored interactions between technical support representatives and callers to uphold quality assurance standards and improve customer satisfaction.
- Conducted group training sessions on client products and services to ensure comprehensive understanding and effective user application.
- Assisted with company layoffs by providing necessary support to affected employees.
Team Manager
Kgb Usa
San Antonio, TX
02.2003 - 02.2010
- Assisted Assistant Call Center Managers with audits and reports, ensuring accurate updates to team trackers.
- Monitored service levels to ensure compliance with company standards., and intraday performance, also proactive in using support staff to assist taking calls as needed.
- Extensive experience in coaching and developing Leads and Customer Service Representatives.
- Assist Assistant Call Center Managers with audits, reports, and updating background information to ensure team trackers are updated and functioning properly.
- Regularly provided updates to meet company standards, reviewed attendance, and administered payroll for team of 30-45 representatives.
- Delivered assistance to clients at InfoNXX, focusing on customer satisfaction.
Lead CSR
Kgb USA
San Antonio, TX
05.2004 - 10.2005
- Completed Assistant Team Manager Program, enhancing leadership skills and team coordination.
- Assisted Customer Service Representatives with escalated calls and complex searches to enhance customer satisfaction.
- Monitored call center floor for compliance with company policies to ensure operational integrity.
- Documented and escalated database and system issues for timely resolution and improved service reliability.
Customer Service Representative
Kgb Usa
02.2003 - 05.2004
- Delivered prompt and effective customer support for directory assistance inquiries.
- Supported the team manager and the training department in mentoring new representatives.
- Resolved customer inquiries through various communication channels, enhancing satisfaction and loyalty.
- Collaborated with team members to ensure timely resolution of issues and improve overall service quality.
- Trained new staff on company policies and effective customer interaction techniques, fostering a supportive environment.
Coach (Floor Manager)
West Telemarketing
San Antonio, TX
02.1997 - 03.2000
- Monitored production floor to ensure operational efficiency and compliance.
- Documented company infractions, administered breaks and lunches, and coordinated seating assignments to maintain workflow.
- Assisted telemarketing representatives with supervisory calls and evaluated incoming calls to improve service quality.
- Assisting telemarketing representatives with supervisory calls, and evaluation of incoming calls.
- - Responded to inbound customer calls to ensure timely support and service.
Telemarketing Representative
West Telemarketing
02.1997 - 10.1997
- Processed orders for multiple companies and products, ensuring accuracy and timely fulfillment.
- Provided customer service and information, resolving inquiries to enhance customer satisfaction.
- Conducted outbound calls to promote products and services, achieving high customer engagement.
- Utilized CRM software to track interactions and maintain accurate customer records.
- Developed effective scripts to enhance communication and improve sales techniques.
Diet Therapy Specialist
US Air Force
Lackland AFB, TX
05.1991 - 08.1996
- Delivered high-quality food service to staff while ensuring optimal nutritional care for patients.
- Managed inventory of subsistence items for nutritional medicine service to support patient dietary needs.
- Oversaw meal distribution for a 1000-bed hospital, ensuring timely delivery and adherence to dietary requirements.
- Wilford Hall Medical Center- Lackland AFB, TX
Education
High School Diploma -
Bridgeport Spaulding High School
Bridgeport, MISkills
- Client relationship management
- Customer service expertise
- CRM software proficiency
- Sales quota achievement
- Verbal and written communication
- Team collaboration
- Quick decision-making
- Reliability and punctuality
- Organizational skills
- Bilingual: English and Spanish
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Client Relations Specialist
Principle BMW San Antonio
02.2026 - Current
Chevrolet Certified Sales Consultant
Cavender Chevrolet
07.2025 - 02.2026
Volkswagen Certified Sales Consultant
North Park Volkswagen
07.2013 - 07.2025
Retail Sales Consultant- Bosch PRO Center Expert
AMS Retail Solutions
10.2011 - 07.2013
P/C Customer Service Rep I
Nationwide Mutual Insurance
05.2011 - 10.2011
Operations Supervisor
West Asset Management
11.2010 - 02.2011
Team Leader
Transcom
02.2010 - 09.2010
Lead CSR
Kgb USA
05.2004 - 10.2005
Team Manager
Kgb Usa
02.2003 - 02.2010
Customer Service Representative
Kgb Usa
02.2003 - 05.2004
Coach (Floor Manager)
West Telemarketing
02.1997 - 03.2000
Telemarketing Representative
West Telemarketing
02.1997 - 10.1997
Diet Therapy Specialist
US Air Force
05.1991 - 08.1996
High School Diploma -
Bridgeport Spaulding High School