Floribel Conejo
Cicero
Summary
Goal-driven banking professional well-versed in managing diverse customer needs with speed and efficiency. Maximizing satisfaction and bank revenue through hands-on service and support, knowledgeable product recommendations and persuasive communication skills.
Overview
8
8
years of professional experience
Work History
Customer Experience Banker
Huntington National Bank
08.2021 - Current
- Balanced teller drawers and Vault cash
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Educated & assisted customers on features and benefits of banking products and services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Maintained friendly and professional customer interactions.
- Handled various accounting transactions.
Server/Hostess
Yiayias Pancake House
06.2020 - 01.2024
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used slow periods to restock supplies.
- Bussed and reset tables to keep dining room and work areas clean.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Server
Ihop
06.2017 - 01.2020
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Sales Associate
Forever 21
07.2018 - 08.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Managed returns, exchanges and refunds in accordance with store policy.
- Managed efficient cash register operations.
Education
Associate of Arts -
Morton College
Cicero, IL05-2022
High School Diploma -
Morton East High School
Cicero, IL05-2018
Skills
- Cash oversight
- Operations management
- Consumer banking
- Banking relationship
- Money handling
- Creative thinking
- Opening accounts
- Balance transfers
- Goal oriented
- Cleaning
- POS operation
- Strong work ethic
- Customer service
Languages
Spanish
Full Professional
Timeline
Customer Experience Banker
Huntington National Bank
08.2021 - Current
Server/Hostess
Yiayias Pancake House
06.2020 - 01.2024
Sales Associate
Forever 21
07.2018 - 08.2019
Server
Ihop
06.2017 - 01.2020
Associate of Arts -
Morton College
High School Diploma -
Morton East High School
Similar Profiles
Jeff KimpanJeff Kimpan
Senior Portfolio Underwriter at Huntington National Bank/PNC BankSenior Portfolio Underwriter at Huntington National Bank/PNC Bank
Michael CraryMichael Crary
Customer Experience Banker at Huntington National BankCustomer Experience Banker at Huntington National Bank
Trek CiaravinoTrek Ciaravino
Customer Experience Banker at Huntington National BankCustomer Experience Banker at Huntington National Bank