Floribel Conejo
Cicero
Summary
Goal-driven banking professional well-versed in managing diverse customer needs with speed and efficiency. Maximizing satisfaction and bank revenue through hands-on service and support, knowledgeable product recommendations and persuasive communication skills.
Overview
8
8
years of professional experience
Work History
Customer Experience Banker
Huntington National Bank
08.2021 - Current
- Balanced teller drawers and Vault cash
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Educated & assisted customers on features and benefits of banking products and services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Maintained friendly and professional customer interactions.
- Handled various accounting transactions.
Server/Hostess
Yiayias Pancake House
06.2020 - 01.2024
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used slow periods to restock supplies.
- Bussed and reset tables to keep dining room and work areas clean.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Server
Ihop
06.2017 - 01.2020
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Sales Associate
Forever 21
07.2018 - 08.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Managed returns, exchanges and refunds in accordance with store policy.
- Managed efficient cash register operations.
Education
Associate of Arts -
Morton College
Cicero, IL05-2022
High School Diploma -
Morton East High School
Cicero, IL05-2018
Skills
- Cash oversight
- Operations management
- Consumer banking
- Banking relationship
- Money handling
- Creative thinking
- Opening accounts
- Balance transfers
- Goal oriented
- Cleaning
- POS operation
- Strong work ethic
- Customer service
Languages
Spanish
Full Professional
Timeline
Customer Experience Banker
Huntington National Bank
08.2021 - Current
Server/Hostess
Yiayias Pancake House
06.2020 - 01.2024
Sales Associate
Forever 21
07.2018 - 08.2019
Server
Ihop
06.2017 - 01.2020
Associate of Arts -
Morton College
High School Diploma -
Morton East High School
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