Flor LaReina Munoz
Housing Specialist
Chicago,IL
Summary
Caring Housing Specialist with one year of experience. Detail-oriented worker with knowledge of rental processes and regulations. Adept at thoroughly educating and supporting clients throughout relocation processes.
Overview
4
4
years of professional experience
Work History
Housing Specialist
NMA
Chicago, IL
02.2021 - Current
- Explained rental and housing regulations to clients and helped each discover best options for housing.
- Helped clients find permanent or temporary housing.
- Answered client questions about lease and rental agreements and advocated on behalf of client needs.
- Worked with clients to improve life choices and maximize benefits of programs.
- Educated potential participants on available services and processes to engage in program.
- Detailed program operations and participant activities with comprehensive recordkeeping.
QC/IT/Driver Services
Amazon
Multiple Locations, IL
10.2018 - 01.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Education
Associate of Science - Medical Assistant
Everest College - Chicago
Chicago, IL06.2014
Bachelor of Science - Biology
University of Missouri - Kansas City
Kansas City, MO06.2010
High School Diploma -
Turner High School
Kansas City05.2001
Skills
- Client Needs Assessments
- Collaboration and Teamwork
- Microsoft Access
- Maintaining Client Records
- Relationship Building
- Verbal and Written Communication
- Attention to Detail
- Customer Service
- Data Entry Software
- Community Advocacy
Timeline
Housing Specialist
NMA
02.2021 - Current
QC/IT/Driver Services
Amazon
10.2018 - 01.2021
Associate of Science - Medical Assistant
Everest College - Chicago
Bachelor of Science - Biology
University of Missouri - Kansas City
High School Diploma -
Turner High School
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