Floydie Wright
Albany ,NY
Summary
Dynamic professional with a proven track record at USPS, excelling in customer service and cash handling accuracy. Recognized for reducing wait times and enhancing customer satisfaction through effective teamwork and problem-solving. Committed to maintaining high standards in service delivery while fostering a collaborative work environment.
Professional with strong experience in providing exceptional customer service and efficient handling of transactions. Skilled in managing postal operations, maintaining organized workspaces, and ensuring accurate delivery of mail. Team player focused on collaboration and achieving results, adaptable to changing needs. Reliable and detail-oriented with proficiency in communication and problem-solving.
Determined professional with dedication to hard work and team player attitude. Offers strong inventory management and product packaging abilities. Punctual and focused with physical strength to accommodate lifts up to Number pounds.
Overview
5
5
years of professional experience
Work History
Window Clerk
USPS
45 Voreeshessville
07.2021 - Current
- Contributed to a reduction in wait times by working cooperatively with fellow clerks during peak periods.
- Processed passport applications efficiently and accurately, ensuring compliance with all regulations.
- Educated customers on available services such as package insurance, tracking options, and shipping timelines.
- Successfully managed large volumes of incoming packages for distribution within tight timeframes.
- Managed financial transactions, ensuring accuracy in cash handling and balancing daily accounts.
- Stayed current with changes in postal regulations or procedures through ongoing training opportunities.
- Assisted customers with postage purchases, maintaining a high level of product knowledge to provide accurate information.
- Resolved customer complaints or issues promptly and professionally, prioritizing customer satisfaction.
- Provided support to other postal staff when needed, fostering a collaborative team atmosphere.
Patient Care Associate
Veterans Affairs Medical Center
113 Holland Ave
06.2020 - 04.2021
- Assisted with various diagnostic procedures such as drawing blood samples, obtaining EKG readings, and collecting urine specimens for laboratory testing.
- Maintained clean, safe, and well-organized patient environment.
- Facilitated smooth transitions between shifts by communicating pertinent patient information during detailed handoff reports.
- Enhanced patient satisfaction by providing compassionate and attentive care during daily interactions.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Contributed to a positive work culture by actively participating in team meetings and offering constructive feedback for continuous improvement efforts.
- Provided emotional support to patients and families, fostering trust and strong relationships throughout the care process.
- Optimized patient outcomes by working closely with registered nurses, physicians, and other healthcare providers to ensure comprehensive care delivery.
Education
General
North Fulton High
Atlanta, Georgia 05.1976
Skills
- Motivational skills
- Cash handling expertise
- Accountability
- Customer service
- Cash register operation
- Cash handling accuracy
- Shipping and packaging
- Stock replenishment
- Payment processing
- Theft prevention
- Troubleshooting
- Teamwork
- Problem-solving
- Honest and dependable
- Reliable and responsible
- Attention to detail
- Customer assistance
- Multitasking
- Multitasking Abilities
Additional Information
Worked in skilled nursing home as a certified nurse assistant since 1992, also worked in adult living home learning to successfully passed meds under supervision of a registered nurse, also worked in hospital setting, after the Covid I got a job working as a window clerk but also wanting to get back into health care
Timeline
Window Clerk
USPS
07.2021 - Current
Patient Care Associate
Veterans Affairs Medical Center
06.2020 - 04.2021
General
North Fulton High