Folashade Adetunji
Annapolis,MD
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Information Technology Specialist
TetraTech - AMT
Jerse, NJ
02.2023 - Current
- Provided technical support to users with hardware and software issues.
- Created and maintained user accounts for new hires or current employees.
- Conducted regular maintenance checks on computers, servers, routers, switches.
- Provided training and guidance to staff members on how to use various technologies effectively.
- Created new accounts, reset passwords and configured access to servers and file management software for users.
- Maintained records, logs and lifecycle documentation of work requests.
IT Technology Specialist
Cybersoft Technology Consultant
WaldoF, MD
06.2020 - 02.2023
- Identified needs of customers promptly and efficiently.
- Troubleshot hardware and software issues for users in a timely manner.
- Identified potential IT solutions to improve operational efficiency.
- Performed regular system maintenance activities including backups, antivirus scans.
- Responded quickly to inquiries from internal customers regarding their technical issues.
- Updated supervisors and users within support tickets by recording status.
Education
History And International
Lagos State Univeristy
NigeriaMasters in information Assurance
University of Maryland Global Campus
MarylandSkills
- Software Updates
- End-user support
- Contract Management
- Information Security
- Confidential data management
- Safety protocol
- Security Protocols
- Permissions management
Certification
- CompTia Security+
References
References available upon request.
Timeline
Information Technology Specialist
TetraTech - AMT
02.2023 - Current
IT Technology Specialist
Cybersoft Technology Consultant
06.2020 - 02.2023
History And International
Lagos State Univeristy
Masters in information Assurance
University of Maryland Global Campus
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