Fontayna Mayers
Athens ,AL
Summary
Dynamic professional with extensive experience in customer service and patient care, notably at Community Care Physicians. Proven adaptability and problem-solving skills, consistently exceeding service quality standards. Proficient in data entry and benefits administration, fostering strong team collaboration and enhancing client satisfaction through effective communication and support.
Overview
4
4
years of professional experience
Work History
Mail Carrier
USPS
10.2025 - 04.2026
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
- Kept mail delivery records to track delivered and undelivered items and identify delivery issues.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
Patient Care Representative
Community Care Physicians
11.2024 - 10.2025
- Maintained confidentiality of patient data and condition to safeguard health information.
- Efficiently managed high volumes of phone calls, messages, and inquiries from patients or other healthcare providers, ensuring prompt responses and resolutions.
- Exceeded service quality standards set forth by regulatory bodies by consistently performing tasks with the utmost professionalism and attention to detail.
- Handled prescription refill requests.
- Scheduled approximately 90+ patients per week and made reminder calls.
Caregiver
Touching Hearts at Home
07.2024 - 11.2024
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Customer Service Representative
Apex Systems
04.2024 - 08.2024
- Resolved customer claims, remaining professional while resolving high stressful calls, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Completed claims
Benefits Specialist / Coordinator
Y.W.C.A
05.2022 - 04.2024
- Explained benefits to each resident in easy to understand terms in order to educate each resident on available options for potential benefits they may qualify for.
- Resolved issues and providing information needed to and from the residents local Department of Social Services.
- Advocated for each resident in order for he or she to obtain the health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Provided transportation to and from the residents department of Social Services scheduled appointments.
- Educated the residents with other benefits such as Child Care, SNAP benefits and current job postings.
- Coordinated and conducted employee on the job training to promote understanding of job duties.
- Complete monthly grants as needed.
- Maintain staffing schedule
- Complete annual and semi-annual staff job performance review with each staff member.
- Maintain up to date fire drill training, including staff members along with current residents
- Maintain an up to date policy and procedure employee handbook.
Insurance Qualifier
Quantum Media 3
02.2022 - 05.2022
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
High School Diploma -
Albany High School
Albany, NY06-2008
Skills
- Active listening
- Adaptability and flexibility
- Data entry
- Computer proficiency
- Team collaboration
- Problem-solving
- Customer service
- Benefits explanation
- Written and oral communication
- Termination procedures
- Benefits administration
- Documentation and reporting
- Recruitment support
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteSalary Range
$45000/yr - $200000/yrTimeline
Mail Carrier
USPS
10.2025 - 04.2026
Patient Care Representative
Community Care Physicians
11.2024 - 10.2025
Caregiver
Touching Hearts at Home
07.2024 - 11.2024
Customer Service Representative
Apex Systems
04.2024 - 08.2024
Benefits Specialist / Coordinator
Y.W.C.A
05.2022 - 04.2024
Insurance Qualifier
Quantum Media 3
02.2022 - 05.2022
High School Diploma -
Albany High School