Forrest Gorman
Summary
Flexible professional works well independently and collaboratively with others and organizations. Strong organizational and communications skills for thinking quickly and solving problems in fast-paced environment. Adept at handling multiple tasks efficiently and accurately, exhibiting professionalism and maintaining confidentiality at all times.
Overview
26
26
years of professional experience
Work History
Business Escalation Manager
Hewlett Packard Enterprise
06.2005 - Current
- Resolved customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Followed up on customer interactions to maintain customer communication and successfully close resolved issues.
- Offered suggestions and alternatives to provide customers with solutions, boosting customer satisfaction.
- Kept accurate records of customer interactions to be used for training, quality assurance and future reference.
- Provided feedback on product or service improvements to better meet customer needs and expectations.
Technical Escalation Manager
Hewlett Packard, HP
01.1998 - 05.2005
- Analyzed customer issues and formulated resolution strategy
- Formulated appropriate team and developed action plan to resolve.
- Lead all internal/external communications both verbally and written.
- Provided feedback on product or service improvements to better meet customer needs and expectations.
Education
Bachelor of Science - Electronic Engineering Technology
DeVry University
Atlanta, GA12.1985
Skills
- Operations Management
- Policy Implementation
- Financial Management
- Business Administration
- Workforce Management
- Performance Management
- Written/Verbal Communications
- Business and Legal Writing
Timeline
Business Escalation Manager
Hewlett Packard Enterprise
06.2005 - Current
Technical Escalation Manager
Hewlett Packard, HP
01.1998 - 05.2005
Bachelor of Science - Electronic Engineering Technology
DeVry University
Similar Profiles
Diana CothamDiana Cotham
Global Program Manager – Commercial Card at HEWLETT PACKARD ENTERPRISE / HEWLETT PACKARDGlobal Program Manager – Commercial Card at HEWLETT PACKARD ENTERPRISE / HEWLETT PACKARD
Mark ConlonMark Conlon
Corporate Counsel at Hewlett Packard EnterpriseCorporate Counsel at Hewlett Packard Enterprise
EDWARD CHARLES DOMINGO PEREZEDWARD CHARLES DOMINGO PEREZ
Commercial Account Executive at Hewlett Packard EnterpriseCommercial Account Executive at Hewlett Packard Enterprise
Anmol DhankharAnmol Dhankhar
Machine Learning Engineer at Hewlett Packard Enterprise (HPE)Machine Learning Engineer at Hewlett Packard Enterprise (HPE)
PAULSEN COOPSAMYPAULSEN COOPSAMY
Business and Escalation Manager at MultichoiceBusiness and Escalation Manager at Multichoice