Foziljon Khakimjonov
Brooklyn
Summary
Dynamic professional with a proven track record at T-Mobile, enhancing customer satisfaction and loyalty through exceptional service and cash handling accuracy. Skilled in staff oversight and bilingual communication, I have significantly contributed to team success and company growth. Expert in customer service, I excel in training and mentoring, driving operational excellence.
Overview
6
6
years of professional experience
Work History
Key Holder
T-Mobile
01.2024 - 01.2025
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
Product Specialist
Bical Auto Mall
05.2024 - 12.2024
- Assisted with demonstrations for vehicles to showcase functionality.
- Supported sales representatives during client meetings by providing expert knowledge on specific features or functionalities of the given product line.
- Trained and provided coaching to two junior team members.
- Boosted customer retention by providing exceptional product support and addressing user concerns.
Sales Representative
P.C. Richardson
09.2023 - 05.2024
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Mobile Phone Expert
AT&T
05.2019 - 03.2022
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Developed strong rapport with clientele through consistent communication and genuine interest in their needs.
- Collaborated with team members to achieve monthly sales targets, contributing to overall company growth.
- Mastered various point-of-sale systems, enabling fast transaction processing without compromising accuracy or security measures.
Education
High School Diploma -
New York City College of Technology
Brooklyn, NY12-2025
High School Diploma -
Franklin D Roosevelt High Shool
Brooklyn, NY06-2021
Skills
- Customer service
- Cash handling
- Cash handling accuracy
- Training and mentoring
- Staff oversight
- Bilingual communication
Languages
Russian
Native or Bilingual
Uzbek
Native or Bilingual
Timeline
Product Specialist
Bical Auto Mall
05.2024 - 12.2024
Key Holder
T-Mobile
01.2024 - 01.2025
Sales Representative
P.C. Richardson
09.2023 - 05.2024
Mobile Phone Expert
AT&T
05.2019 - 03.2022
High School Diploma -
New York City College of Technology
High School Diploma -
Franklin D Roosevelt High Shool
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