Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Fralin Borja

Greensboro,GA

Summary

Dynamic customer service professional with extensive experience at Ritz Carlton Reynolds Lake Oconee, excelling in conflict resolution and team collaboration. Proven ability to enhance guest satisfaction through effective communication and attention to detail, ensuring a seamless dining experience in a high-pressure environment. Skilled in point-of-sale systems and maintaining food safety standards.

Overview

7
7
years of professional experience

Work History

Server

Ritz Carlton Reynolds Lake Oconee
Greensboro, GA
06.2025 - Current
  • Provided exceptional customer service to guests in a luxury dining environment.
  • Maintained cleanliness and organization of dining area throughout service shifts.
  • Collaborated with kitchen staff to ensure timely food delivery and quality.
  • Processed guest orders accurately using point-of-sale systems during busy hours.
  • Handled guest inquiries and resolved concerns with professionalism and courtesy.
  • Supported team members during peak times to enhance overall service efficiency.
  • Provided excellent customer service to ensure satisfaction.

Server

Ritz Carlton Reynolds Lake Oconee
Greensboro, Georgia
06.2024 - 10.2024
  • Brought wine selections to tables with appropriate glasses and poured for customers.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.

Customer Care/Sales Representative

Telus International
San Salvador, San Salvador
03.2023 - 05.2024
  • Provided tailored solutions to enhance customer satisfaction and loyalty.
  • Resolved customer complaints by implementing effective problem-solving strategies.
  • Demonstrated strong product knowledge by providing detailed information on features, benefits, pricing options.

Pre Cook

Hacienda Real Steak House
San Salvador, San Salvador
02.2022 - 02.2023
  • Prepared ingredients for menu items according to established recipes and standards.
  • Maintained kitchen cleanliness by following sanitation and safety procedures.
  • Assisted chefs with cooking techniques and food presentation tasks.
  • Organized storage areas for efficient access to supplies and ingredients.
  • Collaborated with team members to ensure timely meal preparation and service.
  • Prepped vegetables and ingredients by washing, chopping and dicing.

Laundry and Dry Cleaning Assistant

Hotel Capital
San Salvador, San Salvador
08.2022 - 01.2023
  • Operated laundry equipment to clean and dry various fabrics efficiently.
  • Sorted and categorized items based on fabric type and cleaning requirements.
  • Maintained cleanliness and organization of laundry area to ensure safety standards.

Kitchen Steward/Dishwasher

Hotel Capital
San Salvador, San Salvador
01.2019 - 07.2021
  • Maintained cleanliness and organization of kitchen equipment and utensils.
  • Assisted chefs in food preparation and ingredient sourcing.
  • Managed dishwashing operations to ensure efficient workflow.

Education

High School Diploma -

Liceo Cristiano Juan Bueno Santa Lucia
El Salvador
11-2006

Skills

  • Point-of-sale systems
  • Customer service
  • Food safety standards
  • Customer relationship management
  • Conflict resolution
  • Time management
  • Team collaboration
  • Effective communication
  • Problem solving
  • Attention to detail

Languages

spanish
Full Professional
English
Full Professional

Timeline

Server

Ritz Carlton Reynolds Lake Oconee
06.2025 - Current

Server

Ritz Carlton Reynolds Lake Oconee
06.2024 - 10.2024

Customer Care/Sales Representative

Telus International
03.2023 - 05.2024

Laundry and Dry Cleaning Assistant

Hotel Capital
08.2022 - 01.2023

Pre Cook

Hacienda Real Steak House
02.2022 - 02.2023

Kitchen Steward/Dishwasher

Hotel Capital
01.2019 - 07.2021

High School Diploma -

Liceo Cristiano Juan Bueno Santa Lucia

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