Franc Lamaj
Leominster,MA
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Manager
Classic Pizza 1
2021.03 - 2024.06
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with customers and suppliers through account development.
Bookkeeping Assistant
Everett Financial Inc.
2019.03 - 2020.12
- Managed invoices, payments and deposits, maintaining accurate expenditure records.
- Maintained inventory of office supplies and placed orders.
- Supported month-end closing activities, such as reconciling bank statements and adjusting journal entries, for accurate financial reporting purposes.
- Reconciled bank statements and credit card accounts for accuracy and completeness.
Education
Bachelor of Science - Accounting
Worcester State University
Worcester, MAMaster of Science - Agricultural Economics
University of Tirana
Albania 06.2018
Bachelor of Science - Agricultural Economics
University of Tirana
Albania 09.2014
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
Languages
Albanian
Native or Bilingual
Portuguese
Full Professional
Spanish
Elementary
Italian
Elementary
Timeline
Manager
Classic Pizza 1
2021.03 - 2024.06
Bookkeeping Assistant
Everett Financial Inc.
2019.03 - 2020.12
Bachelor of Science - Accounting
Worcester State University
Master of Science - Agricultural Economics
University of Tirana
Bachelor of Science - Agricultural Economics
University of Tirana
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