Franccesca Ranilla
Paterson,NJ
Summary
Skilled Animal Care Specialist and Daycare Worker, adept in medication administration and customer service, significantly enhanced pet adoption rates at Petco through expert data management and compassionate service. Excelled in fostering children's development at Gan Iris, demonstrating exceptional digital literacy and interpersonal skills. Proven track record in improving client satisfaction and safety protocols.
Overview
5
5
years of professional experience
Work History
Animal Care Specialist
Petco
Totowa, NJ
04.2024 - 12.2024
- Screened individuals interested in adopting pets.
- Managed a list of customers that adopted and donated pets.
- Reviewed pet records from daily visits and appointments, entering important data into system.
- Ensured that all safety protocols were followed when handling potentially hazardous materials.
- Monitored safety of every animal to prevent injuries from other animals or environmental hazards.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Daycare Worker
Gan Iris
Fair Lawn, NJ
06.2020 - 06.2021
- Assisted children in development of social, communication and problem-solving skills.
- Instructed children in eating, resting and restroom habits.
- Kept records of daily observations and information about activities, meals served and medications administered.
- Established good relationships with families through open communication about their child's progress.
- Read aloud and played alphabet games to encourage early literacy.
- Supported children with special needs, adapting activities to meet diverse requirements.
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
Education
High School Diploma -
John F. Kennedy
Paterson, NJ06-2022
Some College (No Degree) - Biology
Montclair State University
Montclair, NJSkills
- Medication administration
- Data confidentiality
- Learning management systems
- Digital literacy
- Customer service and assistance
Languages
Spanish
Native/ Bilingual
Timeline
Animal Care Specialist
Petco
04.2024 - 12.2024
Daycare Worker
Gan Iris
06.2020 - 06.2021
High School Diploma -
John F. Kennedy
Some College (No Degree) - Biology
Montclair State University
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