Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Frances Conley

Vermilion,OH

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Solid team player with outgoing, positive demeanor and decades of experience in establishing rapport with clients. Fluency in both English and Spanish languages allows wide-ranging customer relations abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

10
10
years of professional experience

Work History

Restaurant Server

Samosky's Homestyle Pizzeria
09.2022 - 09.2023
  • Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
  • Increased table turnover rate by efficiently managing orders and ensuring timely delivery of meals.
  • Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
  • Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.

Front Desk Receptionist & Group Fitness Instructor

World Gym
09.2013 - 07.2022
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Streamlined office operations for improved productivity with effective organization and communication skills.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Led large-group fitness classes and helped others to achieve their fitness goals via personal training sessions.

CSR

The Solutions Center
06.2018 - 03.2020
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
  • Contributed to company growth by consistently meeting and exceeding sales targets.
  • Improved customer retention rates with exceptional product knowledge and personalized service recommendations.
  • Streamlined communication between departments, ensuring timely resolution of customer concerns.

Education

High School Diploma -

Trinity High School
Cleveland, OH

Certificate - Radio And Television Broadcasting

Ohio Center For Broadcasting
Cleveland, OH

Skills

  • Spanish/English Fluency & Translation
  • Guest Relations Management
  • Complaint Resolution
  • Appointment Scheduling
  • Call Management
  • Administrative Support
  • Product Knowledge
  • Caller Assistance

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Restaurant Server

Samosky's Homestyle Pizzeria
09.2022 - 09.2023

CSR

The Solutions Center
06.2018 - 03.2020

Front Desk Receptionist & Group Fitness Instructor

World Gym
09.2013 - 07.2022

High School Diploma -

Trinity High School

Certificate - Radio And Television Broadcasting

Ohio Center For Broadcasting

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Frances Conley