Frances Hernandez
Maspeth,NY
Summary
Dynamic hospitality professional with expertise in guest relations and effective multitasking, honed at Fogo De Chão. Proven ability to enhance customer experiences through exceptional communication and reservation coordination. Recognized for maintaining a welcoming atmosphere while efficiently managing dining operations and upselling menu items to boost sales.
Overview
3
3
years of professional experience
Work History
Hostess
Fogo De Chão
03.2025 - Current
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Hostess/Server
Bar Francis
10.2023 - 12.2024
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Answered phone calls to take orders, give information and document reservations.
- Completed daily side work and opening and closing duties without fail.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Sales Associate
Old Navy
05.2023 - 10.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Assistant
IHL Group
05.2022 - 09.2022
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations
- Enhanced office efficiency by organizing and maintaining digital and physical filing systems.
Education
Associates In Business - Business Administration And Management
BMCC
New York, NYSkills
- Effective multitasking
- Reservation coordination
- Upselling
- Guest relations
- Hospitality service expertise
- Exceptional communication
- Detail-oriented
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Hostess
Fogo De Chão
03.2025 - Current
Hostess/Server
Bar Francis
10.2023 - 12.2024
Sales Associate
Old Navy
05.2023 - 10.2023
Assistant
IHL Group
05.2022 - 09.2022
Associates In Business - Business Administration And Management
BMCC